Local Authority

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In this article Meritec look at the potential impacts that poor or sub-standard customer service can have on a brands reputation and the moral of it's employees.

Most, if not all organisations are realising that customer experience is a key differentiator and that by adopting digital transformation strategies that put the customer at the heart of everything the organisation does, results in higher satisfaction rates for both customers and employees.

Back in 2019, before the words "pandemic", "vaccine" and "lockdown" were at the forefront of everyone's mind, Meritec won a contract with Derbyshire Dales District Council to help them deliver on their ambitious Digital Transformation aspirations. This was to be achieved by leveraging Meritec’s own unique Digital Platform and associated pre-built solutions.

After being awarded the contract, the Council highlighted that Meritec's experience in delivering similar complex projects (using our range of Digital Solutions), our friendly & easy to work with team, plus our proven partnership approach were key factors in their decision to award Meritec the contract.

Fraud within local government is an area of growing concern, particularly with what has happened across the UK with Covid-19. In this article Meritec takes a look at which key areas of fraud are on the rise, and what local authorities can do to best prepare themselves and protect its citizens to ensure that monies go to those who need them most.

In this article, Haydn Howard puts some questions to Meritec’s Director of Flexible Resourcing Adam Gardner about the resource challenges ahead in the Revenues and Benefits market. Throughout the article questions such as 'What role does the private sector have in supporting Revenues and Benefits teams?' and 'What are councils doing to try and ensure their delivery is not impacted?' are asked and answered throughout.

In this article, Haydn Howard puts some questions to Caryl James of Richmondshire District Council about enhancing the customer experience through transforming online services. Haydn asks Caryl 'What was your key driver for delivering an entirely new customer focused website?', 'How have been your experiences of working with Meritec?' and much more.....

More and more organisations of all sizes have realised the benefits that can be gained from implementing an organisation-wide digital platform. From self-service portals that allow your customers to access your services 24/7/365 from anywhere in the world, to advanced workflows and end-to-end digital processes, Digital Platforms have become an integral part of the way that forward-thinking Organisations deliver their services to a customer base that increasingly expects to be able to interact via digital channels.