Having the right balance of skills within your organisation is key, but what happens when you have a skills shortage? How do you cover absences or manage increases in demand? How can you increase your capacity quickly and effectively to manage heavier workloads? Peaks and troughs in demand aren’t unusual, and the key to managing them is proactive planning. But when should you focus on training and upskilling your existing teams, and when should you outsource?
Meritec look at how mental health of employees has been affected by the lockdowns of 2020 & 2021. The lockdowns of 2020 and 2021 affected almost everyone in the UK, and the impacts of those lockdowns are still being seen today.
Most organisations recognise the benefits of having good systems in place for serving customers. A better customer experience means happier customers and fewer complaints. However, one of the often-overlooked benefits of having good systems is their impact on staff morale.
Having a well-trained team makes sense in any organisation. If your employees receive quality training, they’ll not only have the knowledge to carry out their role, but they will feel more confident too. However, training and development shouldn’t be limited to role-specific learning, nor should it all be centred around new starters.
Providing your employees with accessible e-learning courses is an investment in your organisation and culture. Arm your teams with the knowledge and confidence to protect themselves, their colleagues and your business or organisation.