Digital Transformation

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Having the right balance of skills within your organisation is key, but what happens when you have a skills shortage? How do you cover absences or manage increases in demand? How can you increase your capacity quickly and effectively to manage heavier workloads? Peaks and troughs in demand aren’t unusual, and the key to managing them is proactive planning. But when should you focus on training and upskilling your existing teams, and when should you outsource?

In the early days of the software development, everything had to be coded from scratch. Making changes to an application wasn’t a two-minute job, and functionality was limited, to say the least. These days, low-code systems enable anyone to create workflows, online forms and automations, even if they have limited or no coding skills. It’s one of the reasons so many businesses and organisations are opting for low-code systems, and it’s why we think they are the way forward.

Meritec look at how mental health of employees has been affected by the lockdowns of 2020 & 2021. The lockdowns of 2020 and 2021 affected almost everyone in the UK, and the impacts of those lockdowns are still being seen today.

Most organisations recognise the benefits of having good systems in place for serving customers. A better customer experience means happier customers and fewer complaints. However, one of the often-overlooked benefits of having good systems is their impact on staff morale.

Meritec take a look at the impact that digital transformation can have on Local Authorities and the services they deliver to residents.

Has Covid sped up the need for digital transformation? The short answer is yes, but you might be surprised by just how much. According to research by McKinsey & Company, the pandemic caused digital offerings to leapfrog seven years of progress in a matter of months. What’s more, organisations that previously thought remote working was out of the question were able to transition up to 40 times faster than they had thought possible. In this article, we’re looking at how Covid has forced organisations to embrace new technologies, the unexpected benefits of forced transformation, and how digital transformation will look in a post-pandemic world.

Having a well-trained team makes sense in any organisation. If your employees receive quality training, they’ll not only have the knowledge to carry out their role, but they will feel more confident too. However, training and development shouldn’t be limited to role-specific learning, nor should it all be centred around new starters.

Providing your employees with accessible e-learning courses is an investment in your organisation and culture. Arm your teams with the knowledge and confidence to protect themselves, their colleagues and your business or organisation.

Technology within the social housing sector is constantly evolving, and now more than ever IT leaders are looking outside of the traditional solutions to improve the customer experience and enable truly flexible working. Meritec will be teaming up with Dave Loudon, one of the sectors most experienced consultants to talk Low-Code and its potential in a thought provoking webinar.

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