One single platform to join up the dots
Replace old, outdated, inefficient processes and integrate all your workflows into one joined-up system that makes life easier for customers, stakeholders and staff. Our low code digital platforms have been developed with key operational features included as standard, the ability to customise to the needs of your organisation, and the capacity to add additional process modules as required for a fully future-proofed digital solution. Migrate a range of systems that have been developed in-house over a number of years and inefficient processes involving spreadsheets and paper onto a single, unified Low Code Digital Platform.
Increase Efficiency
Simplify and streamline
Our low code digital solutions have been proven to significantly reduce operational costs by simplifying and streamlining workflows, reducing duplication of tasks, and minimising the risk of data loss.
Save time and money
Enabling citizens, residents, customers, partners and stakeholders to self-service significantly reduces the cost per interaction, saving your organisation thousands of pounds each year. Plus, by connecting all your departments and processes on one simple system, you speed up workflows, further reducing operational costs and realising efficiency benefits.
Single view of your customer
All interactions and channel metrics are available at a glance, including phone calls, emails, web forms, social media, face-to-face, text messages, and mediated access. You’ll have access to accurate real-time customer data allowing you to make more informed management decisions and process transactions and cases faster.
Future-proof your organisation
We’ve built our low code platform with a suite of standard features that benefit any organisation, plus the ability to add new software modules as your organisation's needs evolve. Because we have our own in-house team of developers and own the product roadmap, you can be confident that our solutions can meet your requirements now and well into the future: giving you a truly future-proof digital solution.
Automate workflows
Automation speeds up processes and reduces the risk of missed steps or mistakes occurring due to human error. Our platforms have been built to make automating your workflows straightforward and effective, allowing you to easily make changes without any specialist technical knowledge or experience.
Modernise your service delivery
Over the past few decades, there has been a huge shift from traditional communication channels to digital channels. Meritec has worked closely with many public and private sector organisations to create efficient, effective digital solutions that make digital transformation much faster and easier than ever before.
Better for Customers
Improved User Experience
The advancement of technology in the past few decades has created a world where instantaneity has become the expectation. Improve your customer experience by enabling self-service, speeding up response times, and making it easier to access information.
Self-service portals
Allow 24/7/365 access to key information, data or enquiry submissions along with online payment processing and access to digital workflows all in your own custom-branded digital portal.
Accessible on any device
Customers and employees can access the data and workflows they need from any device, creating a more convenient service for customers and enabling remote and hybrid working for staff.
Secure & GDPR Compliant
Every aspect of your digital solution will be secure and GDPR compliant, safeguarding your organisation and your customer data. Meritec's solutions are delivered from state-of-the-art Tier3+ certified UK data centres.
Faster response times
All customer interactions will receive an automated response and be allocated to the correct department to ensure customer requests are met on time. Furthermore, customers can expect regular updates on their raised cases as they progress through your workflows.
Create innovate and engaging digital experiences for everyone
It’s not just your customers who will benefit from a Meritec low code digital platform. Our solutions provide significant benefits for your teams too. They are built to be user-friendly, highly intuitive and fully responsive.
Better for teams and employees
Self-sustainable and flexible
You don’t need any in-house technical knowledge to maximise the potential of a Meritec digital platform. They are designed to make it easier for your teams to carry out their roles effectively. And because we have our own development team that can supplement your in-house team, your system can be extended, modified and upgraded as requirements change and grow in the future.
Low-code workflow development
Instantly create, change and update workflows, applications and content with ease, ensuring the information you are giving customers is accurate, relevant and clear at all times, whilst maximising the efficiency of your teams.
E-form creation
Create and configure e-forms for any process, make changes as required, and easily update or replace existing forms and processes.
Process modules
Meritec has a suite of software solutions that can be plugged into your system at any time. These include process modules for CRM, waste recycling, FOI and mobility working (mobile worker apps).
Integration hub
A comprehensive integration facility with a portfolio of ready-built integrations to key systems, including payment systems, revenues and benefits, active directory, and core address databases.
Training and support
Once your system has been created, we’ll provide a comprehensive demonstration of how to use it and maximise its full potential. You’ll also receive ongoing technical support from our in-house team.
Mobile working
Comprehensive facility for mobile working – full support for tablets, mobile phones and other devices across multiple operating system platforms.
Testimonials
Keep doing what you are doing! Great team, great approach - approachable, professional and technically capable. Nothing is too much trouble. Looking forward to what we can achieve with the new platform as we progress into phase two.
Anna Bainbridge
Digital Transformation Manager,
Livin Housing
The Meritec Digital Platform provides a range of reporting and data mining methods for analysing the data within the system for insight and knowledge. The system can integrate with other management information sources based on unique referencing/common key e.g. address and name.
The Council has been able to terminate one or more cost streams by migrating to a more modern and cost-effective solution that enables true digital working and provides the facility to extend the digital experience as far and wide as the Council chooses.
Jill Baker
Business Manager - Customer Services
Newark & Sherwood District Council
We have rolled out Meritec’s Mental Health course right across all staff at the business. We have found the course to be very informative, insightful and will help us breakthrough to those we need to. Thank you for all your help! We would happily recommend Meritec & the Mental Health course to other businesses.
Barry Gavahan
Managing Director
DES Group
Working very closely with Meritec helped us to implement an effective digital workflow to streamline and simplify our Waste Management processes. Introducing ESB has saved us significant time and effort, and we now have a platform to continue to build and improve our services going forward.
Andy Kirk
Business Manager: Waste, Litter and Recycling,
Newark and Sherwood District Council
We recognised the importance of partnering with a supplier such as Meritec, who shares our customer centric values and uses technology to push boundaries, creating digital experiences not typical of a housing provider.
Roslyn Littledyke
Head of CX & Service Improvement
Livin Housing
Meritec’s FOI module provides a user friendly platform for managing requests for information including those made under GDPPR/Data Protection legislation as well as the Freedom of Information Act and Environmental Information Regulations. The support offered by Meritec during the development and implementation stage allowed us to go live well within our original deadline, and the ongoing support since that time has been excellent.
David Clarke
Information Governance Officer
Newark & Sherwood Council
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27/05/2022
Why low-code systems are the way forward
In the early days of the software development, everything had to be coded from scratch. Making changes to an application wasn’t a two-minute job, and functionality was limited, to say the least. These days, low-code systems enable anyone to create workflows, online forms and automations, even if they have limited or no coding skills. It’s one of the reasons so many businesses and organisations are opting for low-code systems, and it’s why we think they are the way forward.
Ready to start your digital transformation?
All our digital transformations start with us taking time to understand your requirement so that we can provide solutions that exactly meet the needs of your organisation. Request a call back to get started.