Years of High Quality Processing Support
Revs & Bens Projects Completed
Manage peaks and troughs
All our staff are fully trained with a minimum of five years of benefits processing experience. They are there to support your team on short-term or long-term contracts, allowing you to cover absences and annual leave, reduce backlogs of work, bridge recruitment gaps or effectively manage peaks in demand.
We have been working with Meritec for nearly four years now and have found their staff very efficient, professional and knowledgeable in their work. The overall performance and quality of work from their officers has been exceptional and they have integrated seamlessly into the benefits team proving to be a great additional asset. There is longevity in the staff they provide, and the majority of the officers have been with us since the start of the contract and are considered as part of our everyday team. Should we require recruitment then Meritec undertake all of this on our behalf including training the new officer on our policies and procedures and even how to use our laptops and systems. We have been using Meritec more recently to support training needs into wider welfare and budgeting support we can then provide our residents with. The staff found the training informative, engaging and the trainer proved to be exceptionally skilled and very good at getting the most form those attending. We look forward to our continued partnership
Head of Benefits, London Borough of Barking & Dagenham
We found that we had fallen behind with our work, and even though we were clearing the volume coming in, we were making no headway with the outstanding volume. Having worked successfully with Meritec before, coupled with a competitive rate against the usual agency route, I was confident they would be able to provide high quality staff to help us. Not only were our objectives met but some added value advice provided by Meritec has assisted our usual practices moving forwards. Overall, I am extremely satisfied and would always look to Meritec for support rather than take the agency option.
Head of Revenues, Benefits & Customer Services
Unity Partnership, Oldham
Meritec have been great to work with and we have found they deliver a professional service with consistent high-quality standards and they embrace the guidance we present them with to maintain our work continuity. The staff are very friendly, knowledgeable and have felt like part of our team rather than a distant relationship. I wouldn’t hesitate to recommend Meritec to any other council looking for temporary or flexible support in Benefits.
Revenues and Benefits Manager
Ryedale District Council
Having experienced issues with auditors, we wanted to consolidate and expand our Housing Benefit subsidy knowledge so approached Meritec to deliver some training.
From first contact to post training reviews, the service was professional, prompt and well presented. We were particularly impressed that they displayed a real interest in our objective, and provided a tailored solution for us.
We found the trainer to be extremely knowledgeable and he adapted the training to accommodate the delegates various job roles. The training has provided assurance that we are focusing on the key areas and more importantly has enabled us to maximise our subsidy.
I would recommend Meritec without reservation.
Tech IRRV Service Assurance Officer, Rossendale Borough Council
Rochdale and Meritec have worked successfully for a number of years
across both Revenues and Benefits processing. Following an unexpected and unprecedented demand for additional resource due to the Covid19 pandemic we contacted Meritec for urgent help in and support in April 2020 to help us stay on top of our HB/CTS workload as we ourselves were having to adapt to new ways of working.
Their response to help us was outstanding, within days they had increased the flexible support they
provided by over 100%, they worked with us to ensure a smooth start for the new staff and to ensure their skills were targeted exactly where needed allowing us to concentrate on other areas. As always, their knowledge and interpretation of the legislation was of an extremely high standard, I would have no hesitation in recommending Meritec to other LA’s.
Operations Manager – Benefits
Rochdale Borough Council
Craven District Council has been fortunate enough to work with Meritec for many years now, and we’re proud of our association with this locally based business. We’re a small council and our resource requirements might seem to some fairly minimal. However, with a combined Revenues and Benefit Team of only a dozen officers we feel every absence and vacancy. Fortunately, our flexible relationship with Meritec allows us to be agile in in meeting whatever requirements we might have – we can turn the resource on and off as we need it and we can select from benefits, council tax and NNDR expertise and be confident that the work is always of the highest quality.
Meritec are the perfect partners for us – they listen to our requirements, offer constructive advice and between us we always reach a solution that works for the team, the Council and our residents
Revenues and Benefits Manager
Craven District Council
We have worked with Meritec for a number of years and have found their flexible approach to be both convenient and efficient. Meritec have always managed to provide us with the support we’ve needed and have enabled us to get through times of crisis regarding workloads and resources. Being able to arrange short contracts when necessary has allowed an extra level of flexibility. Their experienced and knowledgeable people have always performed to our desired standards and very often exceed expectations.
Operations Manager: Revenues & Benefits – Collection & Support
Rochdale Borough Council
Wirral initially engaged with Meritec in 2017 following a positive recommendation from another Local Authority and from a former Head of Revs & Bens, who was working with us as a Consultant at the time. Due to increasing service demands and local transformation projects including Universal Credit Full Service roll out, we needed additional capacity. Following a successful short trial with Meritec, we were delighted to enter into a longer term and ongoing arrangement. From the outset we have found their staff consistently deliver high standards in both work quality and output, they are highly adaptable, flexible and always prepared to switch priority at short notice to support our requirements. It was really good to visit the Head Office in Warrington recently to see the set-up which was really impressive and Meritec clearly look after their staff!.
In summary, Meritec provide Wirral with high quality, high output Revenues and Benefits expertise and at extremely good value. I would strongly recommend Meritec to other Local Authorities
Head of Customer Services
Wirral Borough Council
Following a redesign of our Benefits, Council Tax and Customer Services teams into a Single Front Office environment, we approached Meritec to provide us with an introduction to Housing Benefit. We found them to be flexible, professional and responsive to our requests, the course was very thorough, the materials provided were excellent and the training was very well received by the delegates. Following on from the success of that course we booked Meritec for a Persons From Abroad Training Course and have booked a further introduction to Housing Benefit and Council Tax support course. I would recommend Meritec Training courses to other Local Authorities.
Head of Human Resources and Organisational Development
The Authority had never used off-site benefit processing
support before, so it was important that we identified an organisation who could provide us with a quality and efficient service in order to establish the confidence and trust amongst staff required for the relationship to develop positively. Meritec were flexible in their arrangements as we worked through the implementation and quickly identified three excellent staff members for our work. These staff have made an instant impact on our outstanding work, through their hard working and committed
approach, and have demonstrated an excellent level of HB knowledge and expertise. Dealing with
Meritec has increased our resilience to deal with demands at an uncertain time for HB caseloads, with a
flexible and cost-effective solution
Strategic Manager Revenues and Benefits
City of Stoke on Trent
Haringey have used off-site processing in previous years by other providers so when we were
approached by Meritec I was very hesitant as a result of bad experiences with quality of work
in the past.
With limited resources and ever increasing workload we needed support to help clear down
the outstanding work and decided to work with Meritec.
Having worked with them for the past few months I can honestly say it was the best decision
we made. We have found Meritec great to work with. They are professional with consistent
high quality standards and they embrace the guidance we may present them with to maintain
our work continuity.
The staff are very knowledgeable and have demonstrated this through the high quality output
of their work and I am happy to recommend Meritec to other Local Authorities.
Head of Benefits
London Borough of Haringey
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Organisations can reduce the time taken responding to customer queries and improve customer satisfaction by offering an online customer portal.
Organisations can effectively and efficiently manage peaks and troughs in demand by investing in scalable, agile and flexible technology and digital solutions.
On 16th March 2020 when Prime Minister Boris Johnson announced that everyone should stop non- essential contact and travel, I don’t think many (myself included) ever expected the sequence of events that followed which would take us through the following 18 months to where we find ourselves today. “Social Distancing”, “Lockdowns”, “Facemasks”, “Bubbles” are just some of the words and phrases that have now become commonplace in everyday life, whilst spare bedrooms are now self-contained offices as our places of work.
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