Modern technologies are providing a huge opportunity in the public sector to migrate from legacy systems. The benefits of such change are measured most especially in terms of dramatically reduced costs, raised service standards, channel shift and forward flexibility.
Though reducing in scale, there nevertheless remains a huge inventory of legacy systems in public organisations not only in areas such as customer relationship management and many other corporate functions but also in frontline services.
More and more organisations of all sizes have realised the benefits that can be gained from implementing an organisation-wide digital platform. From self-service portals that allow your customers to access your services 24/7/365 from anywhere in the world, to advanced workflows and end-to-end digital processes, Digital Platforms have become an integral part of the way that forward-thinking Organisations deliver their services to a customer base that increasingly expects to be able to interact via digital channels.