Omni-channel systems provide a much better experience for customers while making workflows more efficient for employees. Meritec has a proven track record of developing digital platforms, online portals, CRM, and CXM systems that integrate with each other and your existing systems
Simplify and streamline
Better experience for everyone
Every Meritec solution is designed to simplify a process and increase efficiency. Our technology is agile, flexible and responsive.
Telephone and face to face interactions work for some customers but can be inconvenient for others and time-consuming for staff. With an online portal, you can provide customers with the option to self-serve, giving them greater flexibility and reducing your operational costs.
Join up systems
Having multiple systems and databases across several departments can result in duplication of tasks, wasted admin time and frustration for customers. We can join up your systems, giving you a single view of your customers and enabling you to operate more efficiently.
Enable mobile working
Being able to work remotely is beneficial when employees work across multiple sites, spend lots of time travelling or need to work from home or away from the main office. We can make your systems mobile, enabling your employees to securely carry out their work on any device, from anywhere.
Who we help
Our software solutions have each been developed to serve specific purposes based on the needs of the sectors we serve and our Low Code Digital Platform is delivering operational and service efficiencies to a wide and diverse collection of organisations
We offer a range of customisable digital solutions for local authorities and have worked closely with numerous councils across the UK.
Our customisable digital solutions help housing associations improve efficiency, save money and provide a better customer experience.
Meritec has built a strong reputation for assisting public sector organisations with digital transformation projects.
Our technological expertise can help private sector organisations join up systems and streamline processes.
Keep doing what you are doing! Great team, great approach – approachable, professional and technically capable. Nothing is too much trouble. Looking forward to what we can achieve with the new platform as we progress into phase two.
Digital Transformation Manager,
The Meritec Digital Platform provides a range of reporting and data mining methods for analysing the data within the system for insight and knowledge. The system can integrate with other management information sources based on unique referencing/common key e.g. address and name.
The Council has been able to terminate one or more cost streams by migrating to a more modern and cost-effective solution that enables true digital working and provides the facility to extend the digital experience as far and wide as the Council chooses.
Business Manager – Customer Services
Newark & Sherwood District Council
Working very closely with Meritec helped us to implement an effective digital workflow to streamline and simplify our Waste Management processes. Introducing ESB has saved us significant time and effort, and we now have a platform to continue to build and improve our services going forward.
Business Manager: Waste, Litter and Recycling,
Newark and Sherwood District Council
We recognised the importance of partnering with a supplier such as Meritec, who shares our customer centric values and uses technology to push boundaries, creating digital experiences not typical of a housing provider.
Head of CX & Service Improvement
Meritec’s FOI module provides a user friendly platform for managing requests for information including those made under GDPPR/Data Protection legislation as well as the Freedom of Information Act and Environmental Information Regulations. The support offered by Meritec during the development and implementation stage allowed us to go live well within our original deadline, and the ongoing support since that time has been excellent.
Information Governance Officer
Newark & Sherwood Council
Our latest insights
Here we look at whether there is a definite channel shift happening within Local Authorities and Social Housing Organisations. We consider the benefits that channel shifting can afford to different types of orgnasiations with a growing number of customers, citizens, residents and tenants wanting to interact with organisations digitally.
Low code platforms are already starting to be widely adopted across most sectors and recently UK Local Government organisations having been reaping the benefits of low code adoption. Here we look at the benefits that can be afforded to Social Housing Associations and other organisations from implementing a low code digital platform.
More and more organisations of all sizes have realised the benefits that can be gained from implementing an organisation-wide digital platform. From self-service portals that allow your customers to access your services 24/7/365 from anywhere in the world, to advanced workflows and end-to-end digital processes, Digital Platforms have become an integral part of the way that forward-thinking Organisations deliver their services to a customer base that increasingly expects to be able to interact via digital channels.
Ready to start your digital transformation?
All our software modules start with us taking time to understand your requirement so that we can provide solutions that exactly meet the needs of your organisation. Request a call back to get started.