Teamwork is one our core values
We take a great amount of pride in the team we have built over the years at Meritec. Teamwork is one of our core values and we have an eclectic mix of people with an incredibly diverse technical and non-technical skill-set, but we all have a common shared focus on ensuring the customer experience from start to finish exceeds expectations.
Our team is currently in excess of 50 hardworking and enthusiastic individuals – below is an overview of just a few of the current team.
Adam Wilkinson – CTO
Adam joined Meritec in 2004 having worked for his own web development company for a couple of years after graduating from Leeds Metropolitan University with a bachelor’s degree in Business Computing. Adam joined the company as a software developer and technical consultant before working his way up to become the Technical Services Manager. Adam’s strong technical background and breadth of knowledge across all disciplines of ICT lead to him later becoming Chief Technical Officer (CTO). Adam is a self-confessed “technology geek” and has a genuine interest in emerging hardware and software trends and spends much of his spare time reading about technology and software solutions if he’s not watching football or racking up the miles on his spin bike.
Adam Gardner – Director
Prior to joining Meritec in 2008, Adam had a successful and very enjoyable career in Local Government, working in a range of roles across Revenues, Benefits and Customer Service. Since joining Meritec he has led from the front and in the last decade overseen the huge growth of Meritec’s popular Revenues and Benefits service Flex which is now recognised nationally as a trusted and highly valued partner to many UK Local Authorities.
Phil Baron – Director
Phil has over 35 years of experience working within both the public and private sectors primary focused on helping local government and social housing landlords deliver better and more efficient services. As the Director of Digital Solutions at Meritec, Phil has brought together all his experience from managing at a senior level coupled with his knowledge for using and developing digital technologies to deliver enterprise digital change solutions. As a wannabee professional footballer Phil has played football for most of his life at many levels and is now a keen cyclist and runner.
An eclectic mix of talent
Whether you speak to us about a potential upcoming project, require a product demonstration, or work in partnership on implementing a live project, we hope our technical knowledge, pride in our work and dedication to customer satisfaction shines through.
Keep doing what you are doing! Great team, great approach – approachable, professional and technically capable. Nothing is too much trouble. Looking forward to what we can achieve with the new platform as we progress into phase two.
Digital Transformation Manager,
The Meritec Digital Platform provides a range of reporting and data mining methods for analysing the data within the system for insight and knowledge. The system can integrate with other management information sources based on unique referencing/common key e.g. address and name.
The Council has been able to terminate one or more cost streams by migrating to a more modern and cost-effective solution that enables true digital working and provides the facility to extend the digital experience as far and wide as the Council chooses.
Business Manager – Customer Services
Newark & Sherwood District Council
Meritec have been great to work with and we have found they deliver a professional service with consistent high-quality standards and they embrace the guidance we present them with to maintain our work continuity. The staff are very friendly, knowledgeable and have felt like part of our team rather than a distant relationship. I wouldn’t hesitate to recommend Meritec to any other council looking for temporary or flexible support in Benefits.
Senior Customer Services Officer (People)
Rydale District Council
We have worked with Meritec for a number of years and have found their flexible approach to be both convenient and efficient. Meritec have always managed to provide us with the support we’ve needed and have enabled us to get through times of crisis regarding workloads and resources. Being able to arrange short contracts when necessary has allowed an extra level of flexibility. Their experienced and knowledgeable people have always performed to our desired standards and very often exceed expectations.
Operations Manager: Revenues & Benefits – Collection & Support
Rochdale Borough Council
We found that we had fallen behind with our work, and even though we were clearing the volume coming in, we were making no headway with the outstanding volume. Having worked successfully with Meritec before, coupled with a competitive rate against the usual agency route, I was confident they would be able to provide high quality staff to help us. Not only were our objectives met but some added value advice provided by Meritec has assisted our usual practices moving forwards. Overall, I am extremely satisfied and would always look to Meritec for support rather than take the agency option.
Head of Revenues, Benefits & Customer Services
Unity Partnership, Oldham
Following a redesign of our Benefits, Council Tax and Customer Services teams into a Single Front Office environment, we approached Meritec to provide us with an introduction to Housing Benefit. We found them to be flexible, professional and responsive to our requests, the course was very thorough, the materials provided were excellent and the training was very well received by the delegates. Following on from the success of that course we booked Meritec for a Persons From Abroad Training Course and have booked a further introduction to Housing Benefit and Council Tax support course. I would recommend Meritec Training courses to other Local Authorities.
Head of Human Resources and Organisational Development
Every £1 lost to fraud cannot be spent on front line services – more that can be done to fight fraud locally will help councils to respond in times of reduced funding. Focus on Fraud Awareness provides managers and staff with essential information on fraud risks and makes it clear that we all have a responsibility to help prevent and detect fraud, bribery, and corruption. The Digital Learning training course will be a key part of how the Lincolnshire authorities fight fraud.
Head of Internal Audit & Risk Management
Lincolnshire County Council
We have rolled out Meritec’s Mental Health course right across all staff at the business. We have found the course to be very informative, insightful and will help us breakthrough to those we need to. Thank you for all your help! We would happily recommend Meritec & the Mental Health course to other businesses.
Working very closely with Meritec helped us to implement an effective digital workflow to streamline and simplify our Waste Management processes. Introducing ESB has saved us significant time and effort, and we now have a platform to continue to build and improve our services going forward.
Business Manager: Waste, Litter and Recycling,
Newark and Sherwood District Council
Meritec have been great to work with, they really listened to what we needed and worked closely with us to design a package which was informative and relevant for colleagues. We’ve had some great feedback from across the business about the digital learning and I wouldn’t hesitate with working with Meritec again.
Head of HR
We recognised the importance of partnering with a supplier such as Meritec, who shares our customer centric values and uses technology to push boundaries, creating digital experiences not typical of a housing provider.
Head of CX & Service Improvement
This is our first year of offering the ‘Focus on mental wellbeing for students’ course to our students as part of our expanded induction provision. The course has been well received by students and feedback has included that the course offers useful tips and information and that it is a good resource that can be re-visited in the future. The course is accessible and easy to follow without being too heavy or intensive. It gives a good overview for students in terms of their own mental wellbeing and that of their peers. We are very happy with this course.
Student Support Manager
The Liverpool Institute for Performing Arts (LIPA)
Meritec’s FOI module provides a user friendly platform for managing requests for information including those made under GDPPR/Data Protection legislation as well as the Freedom of Information Act and Environmental Information Regulations. The support offered by Meritec during the development and implementation stage allowed us to go live well within our original deadline, and the ongoing support since that time has been excellent.
Information Governance Officer
Newark & Sherwood Council
Our latest insights
Here we look at whether there is a definite channel shift happening within Local Authorities and Social Housing Organisations. We consider the benefits that channel shifting can afford to different types of orgnasiations with a growing number of customers, citizens, residents and tenants wanting to interact with organisations digitally.
In this article Meritec look at the potential impacts that poor or sub-standard customer service can have on a brands reputation and the moral of it’s employees.
Most, if not all organisations are realising that customer experience is a key differentiator and that by adopting digital transformation strategies that put the customer at the heart of everything the organisation does, results in higher satisfaction rates for both customers and employees.