How we have been supporting the planet, our employees, customers and communities
Back in the year 2020 at the start of the Covid-19 pandemic, Meritec's directors Adam Wilkinson and Adam Gardner provided Airedale NHS Foundation Trust with a lorry full of electrical items such as, TV's, microwaves and kettles to help improve the facilities for staff and patients.
We are now partnered with the Airedale Hospital & Community Charity (extract from their Twitter attached).
Challenge Poverty Week
Meritec employees came together after the lockdown to gather items such as toiletries, tins, nappies, toilet rolls, crisps, rice, toothbrushes, cans, sweets, milk and many more essentials that could be donated to The Salvation Army local foodbank in Keighley.
The items were gratefully received and distributed into our local community from The Salvation Army.
Meritec have always supported Lads United, a local community football club that promotes health and wellbeing through the powers of football. LADs United was formed during the Covid 19 pandemic in the summer of 2020, the primary objective was to offer an opportunity for guys of any age, fitness level or ability to continue playing the game they love!
Meritec have made a number of donations to Creative Football over the years. Creative Football supports adults with mental health and wellbeing challenges through the power of football. They offer a number of football initiatives including Blokes United, Girls United and the Social Inclusion Football League. Creative Support is a national provider of Health & Social Care. At a local level it has worked in partnership with Blackburn and Darwen Borough Council and other stakeholders and also work alongside Sport England.
> Reducing our carbon footprint by transferring all our servers onto the cloud and therefore reducing environmental pollution of big servers on site.
> Implementing a hybrid working pattern for all Meritec staff means that we are reducing our emissions by not using as much fuel.
> A smaller amount of people are travelling to and from the offices and therefore contributing to less traffic on the roads.
> For every organisation that we enrol onto our Digital Learning Mental Wellbeing course, we donate 5% of the sale price to a mental health charity.
March for Mental Health
Involvement in March for Mental Health, in association with DES Systems, whereby staff helped raise money by walking for the month of March to raise money for their nominated mental health charities.
We are working with various sporting clubs to provide non- commercial prices of our Mental Wellbeing Digital Course to help support the mental wellbeing of their employees and communities.
Our driving mission
Our mission is to create measurable value within our clients, by reducing operating costs, improving productivity and enhancing customer and user experiences, through digital transformation and solutions which leverage future-proofed technologies and services.
Why choose Meritec
We are people people
Although we are a primarily a digital technology business, in reality we are a people business. We pride ourselves in quality of people and are focussed on ethically evolving a business that both customers and employees want to work with indefinitely.
We have focussed most of our efforts in public sector clients because we have a great affinity with this sector, having recruited from within and having an insider’s insight into how they operate. This provides us with a real commercial understanding of every project and the workflow efficiencies, improved brand service, reputation and cost savings that we can deliver.
We began life as a systems integrator and over the years we have evolved considerably our offering, although the commercial drivers to the organisations we work with are always the common theme throughout.
- Dramatically reduce operational costs
- Improve organisational efficiency and productivity
- Enhance the customer’s experience
- Simplification – do more with less
- Flexible solutions which are both agile and future-proof
Low Code Platform
We are able to offer all of this due to the Meritec low-code platform that all our software solutions are built upon. This means we are never trying to fit a square peg in a round hole. If the solution required needs to fit a round hole, we simply make a new round peg.
This approach means that although there are many ready to go solutions which can quickly make a positive impact on your organisation, we have the ability to adapt these and enhance them to ensure you maximise the potential benefit.
Our clients tend to stick with us for the long haul, because they know we always put the client’s needs first, we have a deep understanding of them and their processes, and we work in partnership with them on a programme of continuous improvement.
Our clients are predominantly public sector organisations, local authorities and housing associations, but our solutions benefit private businesses too. We work closely with every client to understand their requirements and the way they work so that we can provide the right solutions both now and in the future.
Keep doing what you are doing! Great team, great approach - approachable, professional and technically capable. Nothing is too much trouble. Looking forward to what we can achieve with the new platform as we progress into phase two.
Digital Transformation Manager,
The Meritec Digital Platform provides a range of reporting and data mining methods for analysing the data within the system for insight and knowledge. The system can integrate with other management information sources based on unique referencing/common key e.g. address and name.
The Council has been able to terminate one or more cost streams by migrating to a more modern and cost-effective solution that enables true digital working and provides the facility to extend the digital experience as far and wide as the Council chooses.
Business Manager - Customer Services
Newark & Sherwood District Council
Meritec have been great to work with and we have found they deliver a professional service with consistent high-quality standards and they embrace the guidance we present them with to maintain our work continuity. The staff are very friendly, knowledgeable and have felt like part of our team rather than a distant relationship. I wouldn’t hesitate to recommend Meritec to any other council looking for temporary or flexible support in Benefits.
Senior Customer Services Officer (People)
Rydale District Council
We have worked with Meritec for a number of years and have found their flexible approach to be both convenient and efficient. Meritec have always managed to provide us with the support we’ve needed and have enabled us to get through times of crisis regarding workloads and resources. Being able to arrange short contracts when necessary has allowed an extra level of flexibility. Their experienced and knowledgeable people have always performed to our desired standards and very often exceed expectations.
Operations Manager: Revenues & Benefits - Collection & Support
Rochdale Borough Council
We found that we had fallen behind with our work, and even though we were clearing the volume coming in, we were making no headway with the outstanding volume. Having worked successfully with Meritec before, coupled with a competitive rate against the usual agency route, I was confident they would be able to provide high quality staff to help us. Not only were our objectives met but some added value advice provided by Meritec has assisted our usual practices moving forwards. Overall, I am extremely satisfied and would always look to Meritec for support rather than take the agency option.
Head of Revenues, Benefits & Customer Services
Unity Partnership, Oldham
Following a redesign of our Benefits, Council Tax and Customer Services teams into a Single Front Office environment, we approached Meritec to provide us with an introduction to Housing Benefit. We found them to be flexible, professional and responsive to our requests, the course was very thorough, the materials provided were excellent and the training was very well received by the delegates. Following on from the success of that course we booked Meritec for a Persons From Abroad Training Course and have booked a further introduction to Housing Benefit and Council Tax support course. I would recommend Meritec Training courses to other Local Authorities.
Head of Human Resources and Organisational Development
Every £1 lost to fraud cannot be spent on front line services – more that can be done to fight fraud locally will help councils to respond in times of reduced funding. Focus on Fraud Awareness provides managers and staff with essential information on fraud risks and makes it clear that we all have a responsibility to help prevent and detect fraud, bribery, and corruption. The Digital Learning training course will be a key part of how the Lincolnshire authorities fight fraud.
Head of Internal Audit & Risk Management
Lincolnshire County Council
We have rolled out Meritec’s Mental Health course right across all staff at the business. We have found the course to be very informative, insightful and will help us breakthrough to those we need to. Thank you for all your help! We would happily recommend Meritec & the Mental Health course to other businesses.
Working very closely with Meritec helped us to implement an effective digital workflow to streamline and simplify our Waste Management processes. Introducing ESB has saved us significant time and effort, and we now have a platform to continue to build and improve our services going forward.
Business Manager: Waste, Litter and Recycling,
Newark and Sherwood District Council
Meritec have been great to work with, they really listened to what we needed and worked closely with us to design a package which was informative and relevant for colleagues. We’ve had some great feedback from across the business about the digital learning and I wouldn’t hesitate with working with Meritec again.
Head of HR
We recognised the importance of partnering with a supplier such as Meritec, who shares our customer centric values and uses technology to push boundaries, creating digital experiences not typical of a housing provider.
Head of CX & Service Improvement
This is our first year of offering the ‘Focus on mental wellbeing for students’ course to our students as part of our expanded induction provision. The course has been well received by students and feedback has included that the course offers useful tips and information and that it is a good resource that can be re-visited in the future. The course is accessible and easy to follow without being too heavy or intensive. It gives a good overview for students in terms of their own mental wellbeing and that of their peers. We are very happy with this course.
Student Support Manager
The Liverpool Institute for Performing Arts (LIPA)
Meritec’s FOI module provides a user friendly platform for managing requests for information including those made under GDPPR/Data Protection legislation as well as the Freedom of Information Act and Environmental Information Regulations. The support offered by Meritec during the development and implementation stage allowed us to go live well within our original deadline, and the ongoing support since that time has been excellent.
Information Governance Officer
Newark & Sherwood Council
Our latest insights
Having the right balance of skills within your organisation is key, but what happens when you have a skills shortage? How do you cover absences or manage increases in demand? How can you increase your capacity quickly and effectively to manage heavier workloads? Peaks and troughs in demand aren’t unusual, and the key to managing them is proactive planning. But when should you focus on training and upskilling your existing teams, and when should you outsource?
Explore the benefits to any organisation by providing all employees and stakeholders with Fraud Awareness training.
In the early days of the software development, everything had to be coded from scratch. Making changes to an application wasn’t a two-minute job, and functionality was limited, to say the least. These days, low-code systems enable anyone to create workflows, online forms and automations, even if they have limited or no coding skills. It’s one of the reasons so many businesses and organisations are opting for low-code systems, and it’s why we think they are the way forward.
Get to know us better
Get in touch if you’d like to find out more about why Meritec is trusted by public sector organisations across the UK.