Why Choose Meritec

Meritec is very different from many other technology businesses, in that it is not the technology side which drives us forward, it is what the technology can deliver for the organisations we work with.

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Our driving mission

Our mission is to create measurable value within our clients, by reducing operating costs, improving productivity and enhancing customer and user experiences, through digital transformation and solutions which leverage future-proofed technologies and services.

Why choose Meritec

We are people people

Although we are a primarily a digital technology business, in reality we are a people business. We pride ourselves in quality of people and are focussed on ethically evolving a business that both customers and employees want to work with indefinitely.

Commercial Understanding

We have focussed most of our efforts in public sector clients because we have a great affinity with this sector, having recruited from within and having an insider’s insight into how they operate. This provides us with a real commercial understanding of every project and the workflow efficiencies, improved brand service, reputation and cost savings that we can deliver.

Benefits led

We began life as a systems integrator and over the years we have evolved considerably our offering, although the commercial drivers to the organisations we work with are always the common theme throughout.
– Dramatically reduce operational costs
– Improve organisational efficiency and productivity
– Enhance the customer’s experience
– Self-sustainability
– Simplification – do more with less
– Flexible solutions which are both agile and future-proof

Low Code Platform

We are able to offer all of this due to the Meritec low-code platform that all our software solutions are built upon. This means we are never trying to fit a square peg in a round hole. If the solution required needs to fit a round hole, we simply make a new round peg.

Organisational Impact

This approach means that although there are many ready to go solutions which can quickly make a positive impact on your organisation, we have the ability to adapt these and enhance them to ensure you maximise the potential benefit.

Partnerships

Our clients tend to stick with us for the long haul, because they know we always put the client’s needs first, we have a deep understanding of them and their processes, and we work in partnership with them on a programme of continuous improvement.

Our Clients

Our clients are predominantly public sector organisations, local authorities and housing associations, but our solutions benefit private businesses too. We work closely with every client to understand their requirements and the way they work so that we can provide the right solutions both now and in the future.

Our Customers

Our latest insights

21/01/2022

Is there a definite channel shift happening within Local Authorities and Social Housing?

Here we look at whether there is a definite channel shift happening within Local Authorities and Social Housing Organisations. We consider the benefits that channel shifting can afford to different types of orgnasiations with a growing number of customers, citizens, residents and tenants wanting to interact with organisations digitally.

20/01/2022

What is the impact of poor customer service on brand reputation?

In this article Meritec look at the potential impacts that poor or sub-standard customer service can have on a brands reputation and the moral of it’s employees.

11/01/2022

7 areas where digital transformation has the biggest impact

Most, if not all organisations are realising that customer experience is a key differentiator and that by adopting digital transformation strategies that put the customer at the heart of everything the organisation does, results in higher satisfaction rates for both customers and employees.

Get to know us better

Get in touch if you’d like to find out more about why Meritec is trusted by public sector organisations across the UK.