Future proof your organisation
Digital transformation might sound like an expensive and daunting prospect, but with Meritec, it’s actually much easier than you’d think. Plus, the significant savings produced by increasing efficiency, streamlining processes and providing customers with a self-serve facility means you’re likely to see a quick return on investment. Time to say goodbye to outdated, inefficient systems and transform the way you operate.
Meritec provides a wide range of services and solutions to deliver performance improvement and save money for our customers in the public and private sectors. Channel shifting has never been easier, and our in-house team can help you customise your solutions to ensure they entirely meet your needs now and in the future.
Some of our projects
We are very proud to be working with a rapidly growing number of organisations to help them channel shift, digitally transform their organisation, and realise huge operational and financial benefits.
Livin housing was experiencing gaps in their digital toolkit and Meritec worked with the team at Livin Housing to deliver on their Minimum Viable Product (MVP) which included the CXM360 module which integrates to a number of back-office systems.
The Meritec team worked closely with the Waste Services team at Newark and Sherwood Council to produce a combination of features on the ESB low code digital platform.
Derbyshire Dales District Council had a wide range of systems, however there was very little in terms of process automation, workflow and systems integration. Meritec’s team worked tirelessly with the dedicated officers at the Council to deliver a truly transformational Digital Platform solution.
Our latest insights
Technology within the social housing sector is constantly evolving, and now more than ever IT leaders are looking outside of the traditional solutions to improve the customer experience and enable truly flexible working. Meritec will be teaming up with Dave Loudon, one of the sectors most experienced consultants to talk Low-Code and its potential in a thought provoking webinar.
Meritec's Customer Experience Management software (CXM360) is a modern CRM for the digital age that allows Councils and Social Housing Associations to vastly improve the customer experience. Allowing data, contacts and requests for service to feed into the platform via multiple digital and non-digital channels whilst integrating with any number of back-office systems to allow advisors instant access to the data they need, when they need it without having to access multiple systems.
In this article Meritec look at the potential impacts that poor or sub-standard customer service can have on a brands reputation and the moral of it's employees.
Ready to start your digital transformation
Get in touch to see our software solutions in action and find out why Meritec are the trusted partner for public sector organisations across the UK.