Meritec has been working with local councils, housing associations, education institutions and private sector organisations since 1996, creating a range of digital solutions that meet their needs. Our low code platforms and software solutions have been developed by our own in-house team. That means all standard features can be customised and adapted to completely meet the individual requirements of your organisation.
Working in partnership with you
Our aim is to support your organisation long term by providing a future proof digital solution that evolves and grows as with your organisation your requirements change.
Our solutions help you streamline your systems and processes, improve your customer experience and make life simpler for your teams. To achieve this, we carry out an initial consultation to understand how your organisation works.
Once we have an in-depth understanding of your requirement, we demonstrate how our digital platforms will benefit your business, talk you through the customisation options and put forward our proposed solution.
We make implementation as seamless as possible, integrating your new solutions with any existing systems, joining up your processes and ensuring a smooth channel shift for both your customers and teams.
All our solutions are designed to be user-friendly and easy to use, but full training will be provided to ensure your teams are completely confident in using your new systems and maximising their potential.
We offer a full ongoing support service, complying with defined service levels covering response times, resolution times, maintenance updates, systems upgrades and change controls. Our helpdesk can be contacted by telephone, email and our self-serve portal.
Having our own in-house development team means we are continually innovating and improving our technology. We listen to our customers and stakeholders, working closely with our clients to ensure we continue to provide the most effective and efficient solutions for their needs.
Meritec specialises in providing digital transformation solutions for local authorities, housing associations and private sector organisations. Working in close partnership with these organisations has enabled us to develop platforms and solutions designed to meet our clients’ needs, helping them maximise opportunities and resolve specific problems and challenges.
Keep doing what you are doing! Great team, great approach – approachable, professional and technically capable. Nothing is too much trouble. Looking forward to what we can achieve with the new platform as we progress into phase two.
Digital Transformation Manager,
The Meritec Digital Platform provides a range of reporting and data mining methods for analysing the data within the system for insight and knowledge. The system can integrate with other management information sources based on unique referencing/common key e.g. address and name.
The Council has been able to terminate one or more cost streams by migrating to a more modern and cost-effective solution that enables true digital working and provides the facility to extend the digital experience as far and wide as the Council chooses.
Business Manager – Customer Services
Newark & Sherwood District Council
Working very closely with Meritec helped us to implement an effective digital workflow to streamline and simplify our Waste Management processes. Introducing ESB has saved us significant time and effort, and we now have a platform to continue to build and improve our services going forward.
Business Manager: Waste, Litter and Recycling,
Newark and Sherwood District Council
We recognised the importance of partnering with a supplier such as Meritec, who shares our customer centric values and uses technology to push boundaries, creating digital experiences not typical of a housing provider.
Head of CX & Service Improvement
Meritec’s FOI module provides a user friendly platform for managing requests for information including those made under GDPPR/Data Protection legislation as well as the Freedom of Information Act and Environmental Information Regulations. The support offered by Meritec during the development and implementation stage allowed us to go live well within our original deadline, and the ongoing support since that time has been excellent.
Information Governance Officer
Newark & Sherwood Council
Our latest insights
Here we look at whether there is a definite channel shift happening within Local Authorities and Social Housing Organisations. We consider the benefits that channel shifting can afford to different types of orgnasiations with a growing number of customers, citizens, residents and tenants wanting to interact with organisations digitally.
In this article Meritec look at the potential impacts that poor or sub-standard customer service can have on a brands reputation and the moral of it’s employees.
Most, if not all organisations are realising that customer experience is a key differentiator and that by adopting digital transformation strategies that put the customer at the heart of everything the organisation does, results in higher satisfaction rates for both customers and employees.
Ready to start your digital transformation?
Find out more about how we can help your organisation save money and improve operational performance. Book a call to get started.