In the early days of the software development, everything had to be coded from scratch. Making changes to an application wasn’t a two-minute job, and functionality was limited, to say the least. These days, low-code systems enable anyone to create workflows, online forms and automations, even if they have limited or no coding skills. It’s one of the reasons so many businesses and organisations are opting for low-code systems, and it’s why we think they are the way forward.
Meritec take a look at the impact that digital transformation can have on Local Authorities and the services they deliver to residents.
Technology within the social housing sector is constantly evolving, and now more than ever IT leaders are looking outside of the traditional solutions to improve the customer experience and enable truly flexible working. Meritec will be teaming up with Dave Loudon, one of the sectors most experienced consultants to talk Low-Code and its potential in a thought provoking webinar.
Here we look at whether there is a definite channel shift happening within Local Authorities and Social Housing Organisations. We consider the benefits that channel shifting can afford to different types of orgnasiations with a growing number of customers, citizens, residents and tenants wanting to interact with organisations digitally.
Low code platforms are already starting to be widely adopted across most sectors and recently UK Local Government organisations having been reaping the benefits of low code adoption. Here we look at the benefits that can be afforded to Social Housing Associations and other organisations from implementing a low code digital platform.
More and more organisations of all sizes have realised the benefits that can be gained from implementing an organisation-wide digital platform. From self-service portals that allow your customers to access your services 24/7/365 from anywhere in the world, to advanced workflows and end-to-end digital processes, Digital Platforms have become an integral part of the way that forward-thinking Organisations deliver their services to a customer base that increasingly expects to be able to interact via digital channels.
In this article, Haydn Howard puts some questions to Caryl James of Richmondshire District Council about enhancing the customer experience through transforming online services. Haydn asks Caryl 'What was your key driver for delivering an entirely new customer focused website?', 'How have been your experiences of working with Meritec?' and much more.....
Customer relationship management (CRM) is of enormous significance to the public sector and has been for many years. CRM practice and related computer systems grew rapidly approaching the millennium and was then fuelled by massive investment during the e-government era which followed in the noughties. Customer services units developed apace and have been highly effective in channelling customer contact.