Having the right balance of skills within your organisation is key, but what happens when you have a skills shortage? How do you cover absences or manage increases in demand? How can you increase your capacity quickly and effectively to manage heavier workloads? Peaks and troughs in demand aren’t unusual, and the key to managing them is proactive planning. But when should you focus on training and upskilling your existing teams, and when should you outsource?
Has Covid sped up the need for digital transformation? The short answer is yes, but you might be surprised by just how much. According to research by McKinsey & Company, the pandemic caused digital offerings to leapfrog seven years of progress in a matter of months. What’s more, organisations that previously thought remote working was out of the question were able to transition up to 40 times faster than they had thought possible. In this article, we’re looking at how Covid has forced organisations to embrace new technologies, the unexpected benefits of forced transformation, and how digital transformation will look in a post-pandemic world.
Organisations can effectively and efficiently manage peaks and troughs in demand by investing in scalable, agile and flexible technology and digital solutions.
On 16th March 2020 when Prime Minister Boris Johnson announced that everyone should stop non- essential contact and travel, I don’t think many (myself included) ever expected the sequence of events that followed which would take us through the following 18 months to where we find ourselves today. “Social Distancing”, “Lockdowns”, “Facemasks”, “Bubbles” are just some of the words and phrases that have now become commonplace in everyday life, whilst spare bedrooms are now self-contained offices as our places of work.
In this article, Haydn Howard puts some questions to Meritec’s Director of Flexible Resourcing Adam Gardner about the resource challenges ahead in the Revenues and Benefits market. Throughout the article questions such as 'What role does the private sector have in supporting Revenues and Benefits teams?' and 'What are councils doing to try and ensure their delivery is not impacted?' are asked and answered throughout.