Enabling Digital Transformation

Meritec enables you to embrace digital transformation and deliver superior digital experiences for your citizens, customers, tenants and employees by transforming your communication and process channels.

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Home > Digital Transformation

Agile and Flexible Digital Solutions

Future-proof your organisation with digital solutions designed to grow, evolve and adapt to meet the changing needs of your teams and the citizens, residents and customers you serve. With our easy-to-use low code platforms, you can shift your communication and processes to a digital format quickly and seamlessly.

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80 +

Projects
completed

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100 K

Monthly users

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2 M

Transactions
processed

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300 +

Digital
processes

How much could you save with Meritec?

Average cost per interaction

Face to Face

£29

Telephone

£14

Digital

8p

A Digital Future

Say goodbye to inefficient workflows

Get rid of inefficient, outdated processes and embrace a future-proof digital solution that will transform your operational performance and modernise your organisation.

Reduce operational costs

Proven to significantly lower operational cost and reduce the amount of time wasted on unnecessary admin tasks.

Transform customer experience

Provide customers with a seamless, joined-up experience that they can access anywhere, anytime on any device.

Boost productivity

Streamline systems and automate workflows to eliminate unnecessary or duplicated tasks and increase productivity.

Improve reputation

Deal with complaints, requests and enquiries in a timely and efficient manner, improving customer satisfaction rates.

Low code digital platform

One single centralised platform

Join the hundreds of local authorities and public sector organisations that are already benefiting from Meritec’s agile and flexible low code platform. Interact digitally with citizens, landlords, businesses, partners and stakeholders.

Facilitates customer self-service

Allows citizens to self-service online from anywhere on any device. Reduce frustration, improve customer experience and resolve issues faster.

Joins up systems across organisation

Creates a truly joined-up solution by connecting multiple departments, integrating existing systems and automating workflows and processes.

Increases efficiency

Removes duplication of tasks, streamlines processes, and speeds up response times. Make instant updates and access data with ease.

Self-sustainable and flexible

Allows users to easily manage content, add e-forms and make updates without any technical knowledge. Simple, responsive, flexible, efficient and agile.

Enables mobile working

Makes it easy for employees to work remotely with full support for tablets, mobile phones and other devices across multiple operating system platforms

Ensures GDPR compliance

Collect and store data safely and securely with the ability to control access to data, information, workflows and content management.

Software Solutions

Technology that solves a problem

Our individual software solutions have each been designed to solve a specific problem or challenge and can be customised to suit your organisation.

Our customers

Our latest insights

21/01/2022

Is there a definite channel shift happening within Local Authorities and Social Housing?

Here we look at whether there is a definite channel shift happening within Local Authorities and Social Housing Organisations. We consider the benefits that channel shifting can afford to different types of orgnasiations with a growing number of customers, citizens, residents and tenants wanting to interact with organisations digitally.

20/01/2022

What is the impact of poor customer service on brand reputation?

In this article Meritec look at the potential impacts that poor or sub-standard customer service can have on a brands reputation and the moral of it’s employees.

11/01/2022

7 areas where digital transformation has the biggest impact

Most, if not all organisations are realising that customer experience is a key differentiator and that by adopting digital transformation strategies that put the customer at the heart of everything the organisation does, results in higher satisfaction rates for both customers and employees.

Ready to start your
digital transformation?

All our digital transformations start with us taking time to understand your requirement so that we can provide solutions that exactly meet the needs of your organisation. Request a call back to get started.