Agile and Flexible Digital Solutions
Future-proof your organisation with digital solutions designed to grow, evolve and adapt to meet the changing needs of your teams and the citizens, residents and customers you serve. With our easy-to-use low code platforms, you can shift your communication and processes to a digital format quickly and seamlessly.
How much could you save with Meritec?
Average cost per interaction
Face to Face
A Digital Future
Say goodbye to inefficient workflows
Get rid of inefficient, outdated processes and embrace a future-proof digital solution that will transform your operational performance and modernise your organisation.
Reduce operational costs
Proven to significantly lower operational cost and reduce the amount of time wasted on unnecessary admin tasks.
Transform customer experience
Provide customers with a seamless, joined-up experience that they can access anywhere, anytime on any device.
Streamline systems and automate workflows to eliminate unnecessary or duplicated tasks and increase productivity.
Deal with complaints, requests and enquiries in a timely and efficient manner, improving customer satisfaction rates.
Low code digital platform
One single centralised platform
Join the hundreds of local authorities and public sector organisations that are already benefiting from Meritec’s agile and flexible low code platform. Interact digitally with citizens, landlords, businesses, partners and stakeholders.
Facilitates customer self-service
Allows citizens to self-service online from anywhere on any device. Reduce frustration, improve customer experience and resolve issues faster.
Joins up systems across organisation
Creates a truly joined-up solution by connecting multiple departments, integrating existing systems and automating workflows and processes.
Removes duplication of tasks, streamlines processes, and speeds up response times. Make instant updates and access data with ease.
Self-sustainable and flexible
Allows users to easily manage content, add e-forms and make updates without any technical knowledge. Simple, responsive, flexible, efficient and agile.
Enables mobile working
Makes it easy for employees to work remotely with full support for tablets, mobile phones and other devices across multiple operating system platforms
Ensures GDPR compliance
Collect and store data safely and securely with the ability to control access to data, information, workflows and content management.
Keep doing what you are doing! Great team, great approach - approachable, professional and technically capable. Nothing is too much trouble. Looking forward to what we can achieve with the new platform as we progress into phase two.
Digital Transformation Manager,
The Meritec Digital Platform provides a range of reporting and data mining methods for analysing the data within the system for insight and knowledge. The system can integrate with other management information sources based on unique referencing/common key e.g. address and name.
The Council has been able to terminate one or more cost streams by migrating to a more modern and cost-effective solution that enables true digital working and provides the facility to extend the digital experience as far and wide as the Council chooses.
Business Manager - Customer Services
Newark & Sherwood District Council
Working very closely with Meritec helped us to implement an effective digital workflow to streamline and simplify our Waste Management processes. Introducing ESB has saved us significant time and effort, and we now have a platform to continue to build and improve our services going forward.
Business Manager: Waste, Litter and Recycling,
Newark and Sherwood District Council
We recognised the importance of partnering with a supplier such as Meritec, who shares our customer centric values and uses technology to push boundaries, creating digital experiences not typical of a housing provider.
Head of CX & Service Improvement
Meritec’s FOI module provides a user friendly platform for managing requests for information including those made under GDPR/Data Protection legislation as well as the Freedom of Information Act and Environmental Information Regulations. The support offered by Meritec during the development and implementation stage allowed us to go live well within our original deadline, and the ongoing support since that time has been excellent.
Information Governance Officer
Newark & Sherwood Council
Our latest insights
In the early days of the software development, everything had to be coded from scratch. Making changes to an application wasn’t a two-minute job, and functionality was limited, to say the least. These days, low-code systems enable anyone to create workflows, online forms and automations, even if they have limited or no coding skills. It’s one of the reasons so many businesses and organisations are opting for low-code systems, and it’s why we think they are the way forward.
Most organisations recognise the benefits of having good systems in place for serving customers. A better customer experience means happier customers and fewer complaints. However, one of the often-overlooked benefits of having good systems is their impact on staff morale.
Meritec take a look at the impact that digital transformation can have on Local Authorities and the services they deliver to residents.
Ready to start your
All our digital transformations start with us taking time to understand your requirement so that we can provide solutions that exactly meet the needs of your organisation. Request a call back to get started.