Agile and Flexible Digital Solutions
Future-proof your organisation with digital solutions designed to grow, evolve and adapt to meet the changing needs of your teams and the citizens, residents and customers you serve. With our easy-to-use low code platforms, you can shift your communication and processes to a digital format quickly and seamlessly.
80 +
Projects
completed
100 K
Monthly users
2 M
Transactions
processed
300 +
Digital
processes
How much could you save with Meritec?
Average cost per interaction
Face to Face
£29
Telephone
£14
Digital
8p
A Digital Future
Say goodbye to inefficient workflows
Get rid of inefficient, outdated processes and embrace a future-proof digital solution that will transform your operational performance and modernise your organisation.
Reduce operational costs
Proven to significantly lower operational cost and reduce the amount of time wasted on unnecessary admin tasks.
Transform customer experience
Provide customers with a seamless, joined-up experience that they can access anywhere, anytime on any device.
Boost productivity
Streamline systems and automate workflows to eliminate unnecessary or duplicated tasks and increase productivity.
Improve reputation
Deal with complaints, requests and enquiries in a timely and efficient manner, improving customer satisfaction rates.
Low code digital platform
One single centralised platform
Join the hundreds of local authorities and public sector organisations that are already benefiting from Meritec’s agile and flexible low code platform. Interact digitally with citizens, landlords, businesses, partners and stakeholders.
Facilitates customer self-service
Allows citizens to self-service online from anywhere on any device. Reduce frustration, improve customer experience and resolve issues faster.
Joins up systems across organisation
Creates a truly joined-up solution by connecting multiple departments, integrating existing systems and automating workflows and processes.
Increases efficiency
Removes duplication of tasks, streamlines processes, and speeds up response times. Make instant updates and access data with ease.
Self-sustainable and flexible
Allows users to easily manage content, add e-forms and make updates without any technical knowledge. Simple, responsive, flexible, efficient and agile.
Enables mobile working
Makes it easy for employees to work remotely with full support for tablets, mobile phones and other devices across multiple operating system platforms
Ensures GDPR compliance
Collect and store data safely and securely with the ability to control access to data, information, workflows and content management.
Testimonials
Keep doing what you are doing! Great team, great approach – approachable, professional and technically capable. Nothing is too much trouble. Looking forward to what we can achieve with the new platform as we progress into phase two.
Anna Bainbridge
Digital Transformation Manager,
Livin Housing
The Meritec Digital Platform provides a range of reporting and data mining methods for analysing the data within the system for insight and knowledge. The system can integrate with other management information sources based on unique referencing/common key e.g. address and name.
The Council has been able to terminate one or more cost streams by migrating to a more modern and cost-effective solution that enables true digital working and provides the facility to extend the digital experience as far and wide as the Council chooses.
Jill Baker
Business Manager – Customer Services
Newark & Sherwood District Council
Working very closely with Meritec helped us to implement an effective digital workflow to streamline and simplify our Waste Management processes. Introducing ESB has saved us significant time and effort, and we now have a platform to continue to build and improve our services going forward.
Andy Kirk
Business Manager: Waste, Litter and Recycling,
Newark and Sherwood District Council
We recognised the importance of partnering with a supplier such as Meritec, who shares our customer centric values and uses technology to push boundaries, creating digital experiences not typical of a housing provider.
Roslyn Littledyke
Head of CX & Service Improvement
Livin Housing
Meritec’s FOI module provides a user friendly platform for managing requests for information including those made under GDPPR/Data Protection legislation as well as the Freedom of Information Act and Environmental Information Regulations. The support offered by Meritec during the development and implementation stage allowed us to go live well within our original deadline, and the ongoing support since that time has been excellent.
David Clarke
Information Governance Officer
Newark & Sherwood Council
Our customers
Our latest insights
21/01/2022
Is there a definite channel shift happening within Local Authorities and Social Housing?
Here we look at whether there is a definite channel shift happening within Local Authorities and Social Housing Organisations. We consider the benefits that channel shifting can afford to different types of orgnasiations with a growing number of customers, citizens, residents and tenants wanting to interact with organisations digitally.
20/01/2022
What is the impact of poor customer service on brand reputation?
In this article Meritec look at the potential impacts that poor or sub-standard customer service can have on a brands reputation and the moral of it’s employees.
11/01/2022
7 areas where digital transformation has the biggest impact
Most, if not all organisations are realising that customer experience is a key differentiator and that by adopting digital transformation strategies that put the customer at the heart of everything the organisation does, results in higher satisfaction rates for both customers and employees.
Ready to start your
digital transformation?
All our digital transformations start with us taking time to understand your requirement so that we can provide solutions that exactly meet the needs of your organisation. Request a call back to get started.