Has Covid sped up the need for digital transformation? The short answer is yes, but you might be surprised by just how much. According to research by McKinsey & Company, the pandemic caused digital offerings to leapfrog seven years of progress in a matter of months. What’s more, organisations that previously thought remote working was out of the question were able to transition up to 40 times faster than they had thought possible. In this article, we’re looking at how Covid has forced organisations to embrace new technologies, the unexpected benefits of forced transformation, and how digital transformation will look in a post-pandemic world.
Organisations can reduce the time taken responding to customer queries and improve customer satisfaction by offering an online customer portal.
Organisations can effectively and efficiently manage peaks and troughs in demand by investing in scalable, agile and flexible technology and digital solutions.
In this article, Haydn Howard puts some questions to Meritec’s Director of Flexible Resourcing Adam Gardner about the resource challenges ahead in the Revenues and Benefits market. Throughout the article questions such as 'What role does the private sector have in supporting Revenues and Benefits teams?' and 'What are councils doing to try and ensure their delivery is not impacted?' are asked and answered throughout.