Provide Elected Members with access to key information and services 24/7/365
Meritec’s Digital Members Enquiries Portal enables Council Members to quickly access the key information that is relevant to both their ward and the wider Borough. A modern, simple, iPad / tablet friendly interface allows Members quick access to key information such as the latest Committee Papers, useful documents and contacts as well as the ability to raise cases reported to them.
Key Metrics Dashboard
Get an at-a-glance view of key case data for the logged-in elected members ward or the entire Borough. Easily toggle between ward and whole borough view and see the relevant data displayed in a clear, graphical format.
The ability to view the progress of cases members have reported and map views of cases raised within their ward / borough displayed with pins and also heat maps means that enable Members to quickly and easily get a view of performance within their area.
Quickly and easily report cases within the elected members ward or elsewhere in the borough. Easy access to report cases and then closely follow the progress of the case as it progresses through the Council.
Keep doing what you are doing! Great team, great approach - approachable, professional and technically capable. Nothing is too much trouble. Looking forward to what we can achieve with the new platform as we progress into phase two.
Digital Transformation Manager,
The Meritec Digital Platform provides a range of reporting and data mining methods for analysing the data within the system for insight and knowledge. The system can integrate with other management information sources based on unique referencing/common key e.g. address and name.
The Council has been able to terminate one or more cost streams by migrating to a more modern and cost-effective solution that enables true digital working and provides the facility to extend the digital experience as far and wide as the Council chooses.
Business Manager - Customer Services
Newark & Sherwood District Council
Working very closely with Meritec helped us to implement an effective digital workflow to streamline and simplify our Waste Management processes. Introducing ESB has saved us significant time and effort, and we now have a platform to continue to build and improve our services going forward.
Business Manager: Waste, Litter and Recycling,
Newark and Sherwood District Council
We recognised the importance of partnering with a supplier such as Meritec, who shares our customer centric values and uses technology to push boundaries, creating digital experiences not typical of a housing provider.
Head of CX & Service Improvement
Meritec’s FOI module provides a user friendly platform for managing requests for information including those made under GDPR/Data Protection legislation as well as the Freedom of Information Act and Environmental Information Regulations. The support offered by Meritec during the development and implementation stage allowed us to go live well within our original deadline, and the ongoing support since that time has been excellent.
Information Governance Officer
Newark & Sherwood Council
Our latest insights
Back in 2019, before the words "pandemic", "vaccine" and "lockdown" were at the forefront of everyone's mind, Meritec won a contract with Derbyshire Dales District Council to help them deliver on their ambitious Digital Transformation aspirations. This was to be achieved by leveraging Meritec’s own unique Digital Platform and associated pre-built solutions.
After being awarded the contract, the Council highlighted that Meritec's experience in delivering similar complex projects (using our range of Digital Solutions), our friendly & easy to work with team, plus our proven partnership approach were key factors in their decision to award Meritec the contract.
In this article, Haydn Howard puts some questions to Caryl James of Richmondshire District Council about enhancing the customer experience through transforming online services. Haydn asks Caryl 'What was your key driver for delivering an entirely new customer focused website?', 'How have been your experiences of working with Meritec?' and much more.....
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