Digital Transformation

Has Covid sped up the need for digital transformation? The short answer is yes, but you might be surprised by just how much. According to research by McKinsey & Company, the pandemic caused digital offerings to leapfrog seven years of progress in a matter of months. What’s more, organisations that previously thought remote working was out of the question were able to transition up to 40 times faster than they had thought possible. In this article, we’re looking at how Covid has forced organisations to embrace new technologies, the unexpected benefits of forced transformation, and how digital transformation will look in a post-pandemic world.

Technology within the social housing sector is constantly evolving, and now more than ever IT leaders are looking outside of the traditional solutions to improve the customer experience and enable truly flexible working. Meritec will be teaming up with Dave Loudon, one of the sectors most experienced consultants to talk Low-Code and its potential in a thought provoking webinar.

Here we look at whether there is a definite channel shift happening within Local Authorities and Social Housing Organisations. We consider the benefits that channel shifting can afford to different types of orgnasiations with a growing number of customers, citizens, residents and tenants wanting to interact with organisations digitally.

In this article Meritec look at the potential impacts that poor or sub-standard customer service can have on a brands reputation and the moral of it's employees.

Most, if not all organisations are realising that customer experience is a key differentiator and that by adopting digital transformation strategies that put the customer at the heart of everything the organisation does, results in higher satisfaction rates for both customers and employees.

Low code platforms are already starting to be widely adopted across most sectors and recently UK Local Government organisations having been reaping the benefits of low code adoption. Here we look at the benefits that can be afforded to Social Housing Associations and other organisations from implementing a low code digital platform.

CRM stands for Customer Relationship Management and often refers to the system an organisation uses to record interactions with customers and analyse data. The purpose of a CRM is to collect data that can be used to better serve customers.

More and more organisations of all sizes have realised the benefits that can be gained from implementing an organisation-wide digital platform.  From self-service portals that allow your customers to access your services 24/7/365 from anywhere in the world, to advanced workflows and end-to-end digital processes, Digital Platforms have become an integral part of the way that forward-thinking Organisations deliver their services to a customer base that increasingly expects to be able to interact via digital channels.