REVENUES & BENEFITS SUPPORT

As pressures on Revenues and Benefits Services continue due to increased budget challenges, technical reforms to Council Tax and Business Rates and continued uncertainty regarding the implementation of Universal Credit, service managers are faced with many difficult choices around resourcing. Meritec offers you a high quality, sustainable yet flexible Revenues and Benefits remote processing service, which will allow you to optimise future staffing levels to ensure service demands are consistently met throughout the year and/or at times of peak demand.

We deliver services nationally in the following areas:

Revenues & Benefit Processing

We provide highly skilled Revenues and Benefits professionals who can deliver immediate results on a variety of software systems.

Universal Credit

Meritec already has significant experience of full Universal Credit sites, let us help support your HB (CTS) legacy service.

Training

Meritec Training offers a highly flexible and cost effective solution with off the shelf and tailored training packages to suit your precise needs. Written and presented by Richard Stanier, a well known and experienced trainer with 35 years of experience in benefits, our courses are well regarded for both their detailed content and the clarity of their delivery. Courses can include your own Council Tax Reduction Scheme rules and we also offer ongoing technical advice for email queries at no additional cost.

Our Services

Remote Processing Services

Revenues and Benefits Remote Processing Services

Training Services

Revenues and Benefits Training Services

What do our customers say.

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Marcus Lee

Senior Customer Services Officer (People)

Rydale District Council

Ryedale District Council have previously used off-site processing from other providers, when we were approached by Meritec I was hesitant due to past experiences of the quality of work. Recently, we have been through an Organisational restructure, with limited resources and increasing workload we needed support to help clear down the outstanding work and to create resilience for the future delivery of the Benefits Service and decided to work with Meritec.

Having worked with Meritec for the past six months I can say it was a good decision to work with them. Meritec have been great to work with and we have found they deliver a professional service with consistent high quality standards and they embrace the guidance we present them with to maintain our work continuity.

The staff are very friendly, knowledgeable and have felt like part of our team rather than a distant relationship. I wouldn’t hesitate to recommend Meritec to any other council looking for temporary or flexible support in Benefits.

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Peter Moss

Operations Manager: Revenues & Benefits - Collection & Support

Rochdale Borough Council

We have worked with Meritec for a number of years and have found their flexible approach to be both convenient and efficient. Meritec have always managed to provide us with the support we’ve needed and have enabled us to get through times of crisis regarding workloads and resources. Being able to arrange short contracts when necessary has allowed an extra level of flexibility. Their experienced and knowledgeable people have always performed to our desired standards and very often exceed expectations.

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Pam Siddall

Head of Revenues, Benefits & Customer Services

Unity Partnership, Oldham

Having gone through a good number of changes within the service in recent times, we found that we had fallen behind with our work. Even though we were clearing the volume coming in, we were making no headway with the outstanding volume. We decided that we needed some support to help us clear these down. I turned to Meritec having worked with them a number of times, I was confident that they would again provide high quality staff to help us, as having used Meritec previously we had never been let down.

To cap it all, the cost was very competitive against the usual agency route. The outcome was extremely pleasing in that our objectives were met, not only that, there was added value in the advice provided by our Meritec worker to assist with our usual practices going forward. Overall, I am extremely satisfied and would always look to Meritec for support rather than take the agency option.

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Camilla Schofield

Head of Human Resources and Organisational Development

Chorley Council

Following a redesign of our Benefits, Council Tax and Customer Services teams into a Single Front Office environment we approached Meritec to provide us with an introduction to Housing Benefit for a group of Customer Services new starters. We found them to be flexible, professional and responsive to our requests, the course was very thorough, the materials provided were excellent and the training was very well received by the delegates. Following on from the success of that course we booked Meritec for a Persons From Abroad Training Course and have booked a further introduction to Housing Benefit and Council Tax support course. I would recommend Meritec Training courses to other Local Authorities.

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