Insights

CRM stands for Customer Relationship Management and often refers to the system an organisation uses to record interactions with customers and analyse data. The purpose of a CRM is to collect data that can be used to better serve customers.

On 16th March 2020 when Prime Minister Boris Johnson announced that everyone should stop non- essential contact and travel, I don’t think many (myself included) ever expected the sequence of events that followed which would take us through the following 18 months to where we find ourselves today. “Social Distancing”, “Lockdowns”, “Facemasks”, “Bubbles” are just some of the words and phrases that have now become commonplace in everyday life, whilst spare bedrooms are now self-contained offices as our places of work.

Mental wellbeing was already a topic steadily climbing up organisation’s agendas long before the crazy circumstances of the last 2 years. However, a global pandemic, multiple national lockdowns, furlough schemes and the shift to remote working, has only accelerated the importance of addressing mental wellbeing within organisations.

The environments and routines within which we function, operate, work, and enjoy downtime become our safe haven of familiarity. We build up a comfort and an ease with our surroundings and schedules and shape them to bring the best out of us as individuals (and those around us). But what happens when all that suddenly changes?

Meritec has donated £5000 to Airedale Hospital in Keighley to help kit out their wellbeing rooms with a lorry full of goods, including televisions and microwaves.

More and more organisations of all sizes have realised the benefits that can be gained from implementing an organisation-wide digital platform.  From self-service portals that allow your customers to access your services 24/7/365 from anywhere in the world, to advanced workflows and end-to-end digital processes, Digital Platforms have become an integral part of the way that forward-thinking Organisations deliver their services to a customer base that increasingly expects to be able to interact via digital channels.

Back in 2019, before the words "pandemic", "vaccine" and "lockdown" were at the forefront of everyone's mind, Meritec won a contract with Derbyshire Dales District Council to help them deliver on their ambitious Digital Transformation aspirations. This was to be achieved by leveraging Meritec’s own unique Digital Platform and associated pre-built solutions.

After being awarded the contract, the Council highlighted that Meritec's experience in delivering similar complex projects (using our range of Digital Solutions), our friendly & easy to work with team, plus our proven partnership approach were key factors in their decision to award Meritec the contract.

Fraud within local government is an area of growing concern, particularly with what has happened across the UK with Covid-19. In this article Meritec takes a look at which key areas of fraud are on the rise, and what local authorities can do to best prepare themselves and protect its citizens to ensure that monies go to those who need them most.