Insights

Here you’ll find the latest blog posts, whitepapers and webinars from the Meritec team, keeping you informed of industry developments, sharing our expert insights and providing relevant, helpful advice.

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Low code platforms are already starting to be widely adopted across most sectors and recently UK Local Government organisations having been reaping the benefits of low code adoption. Here we look at the benefits that can be afforded to Social Housing Associations and other organisations from implementing a low code digital platform.

Merry Christmas 2021 from the whole Meritec team

Organisations can reduce the time taken responding to customer queries and improve customer satisfaction by offering an online customer portal.

Organisations can effectively and efficiently manage peaks and troughs in demand by investing in scalable, agile and flexible technology and digital solutions.

CRM stands for Customer Relationship Management and often refers to the system an organisation uses to record interactions with customers and analyse data. The purpose of a CRM is to collect data that can be used to better serve customers.

On 16th March 2020 when Prime Minister Boris Johnson announced that everyone should stop non- essential contact and travel, I don’t think many (myself included) ever expected the sequence of events that followed which would take us through the following 18 months to where we find ourselves today. “Social Distancing”, “Lockdowns”, “Facemasks”, “Bubbles” are just some of the words and phrases that have now become commonplace in everyday life, whilst spare bedrooms are now self-contained offices as our places of work.

Mental wellbeing was already a topic steadily climbing up organisation’s agendas long before the crazy circumstances of the last 2 years. However, a global pandemic, multiple national lockdowns, furlough schemes and the shift to remote working, has only accelerated the importance of addressing mental wellbeing within organisations.

The environments and routines within which we function, operate, work, and enjoy downtime become our safe haven of familiarity. We build up a comfort and an ease with our surroundings and schedules and shape them to bring the best out of us as individuals (and those around us). But what happens when all that suddenly changes?

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