Insights

Here you’ll find the latest blog posts, whitepapers and webinars from the Meritec team, keeping you informed of industry developments, sharing our expert insights and providing relevant, helpful advice.

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Having a well-trained team makes sense in any organisation. If your employees receive quality training, they’ll not only have the knowledge to carry out their role, but they will feel more confident too. However, training and development shouldn’t be limited to role-specific learning, nor should it all be centred around new starters.

Providing your employees with accessible e-learning courses is an investment in your organisation and culture. Arm your teams with the knowledge and confidence to protect themselves, their colleagues and your business or organisation.

No matter its size, location or industry, every organisation is at risk of fraud. Cash, goods and data are all considered valuable to fraudsters – nothing is off-limits.

There is a shortage of affordable housing across the UK, and the problem is only increasing. Social housing goes some way to reducing this problem by providing a lifeline to families and individuals who cannot afford to rent or buy on the open market.

Technology within the social housing sector is constantly evolving, and now more than ever IT leaders are looking outside of the traditional solutions to improve the customer experience and enable truly flexible working. Meritec will be teaming up with Dave Loudon, one of the sectors most experienced consultants to talk Low-Code and its potential in a thought provoking webinar.

Meritec's Customer Experience Management software (CXM360) is a modern CRM for the digital age that allows Councils and Social Housing Associations to vastly improve the customer experience. Allowing data, contacts and requests for service to feed into the platform via multiple digital and non-digital channels whilst integrating with any number of back-office systems to allow advisors instant access to the data they need, when they need it without having to access multiple systems.

Here we look at whether there is a definite channel shift happening within Local Authorities and Social Housing Organisations. We consider the benefits that channel shifting can afford to different types of orgnasiations with a growing number of customers, citizens, residents and tenants wanting to interact with organisations digitally.

In this article Meritec look at the potential impacts that poor or sub-standard customer service can have on a brands reputation and the moral of it's employees.

Most, if not all organisations are realising that customer experience is a key differentiator and that by adopting digital transformation strategies that put the customer at the heart of everything the organisation does, results in higher satisfaction rates for both customers and employees.

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