Insights

Effective digital transformation makes life easier for customers, employees, suppliers and stakeholders. It speeds up processes, reduces errors and improves access to information.

But digital transformation can only be effective if it is designed with the needs of its users in mind, in line with how the organisation operates. That’s why understanding workflows is critical to the success of any digital transformation project.

The workplace has evolved from being a place where employees simply turn up, do their job and go home each day. People want more. They want job satisfaction – to feel valued, supported and engaged. Most of all, they want to feel safe. Not just safe from physical injury, but safe from humiliation, bullying and punishment for things that are out of their control. As such, more and more organisations are focusing on psychological safety – creating a safe environment for employees to open up.

In this article, we’re looking at how psychological safety can benefit your organisation, particularly its impact on mental wellbeing

It stands to reason that if you want to undergo a digital transformation, you will need the right IT systems, hardware and software. But the technology itself is only one part of the digital transformation. If you don’t have good operational processes in the first place, how can you improve them, digitise them, or make them more efficient? And if you have fantastic technology in place, but nobody is using it, it serves no purpose. Digital transformation is far more than adding a payment portal to a website or implementing a new CRM. Digital transformation is ongoing.

Having the right balance of skills within your organisation is key, but what happens when you have a skills shortage? How do you cover absences or manage increases in demand? How can you increase your capacity quickly and effectively to manage heavier workloads? Peaks and troughs in demand aren’t unusual, and the key to managing them is proactive planning. But when should you focus on training and upskilling your existing teams, and when should you outsource?

Explore the benefits to any organisation by providing all employees and stakeholders with Fraud Awareness training.

In the early days of the software development, everything had to be coded from scratch. Making changes to an application wasn’t a two-minute job, and functionality was limited, to say the least. These days, low-code systems enable anyone to create workflows, online forms and automations, even if they have limited or no coding skills. It’s one of the reasons so many businesses and organisations are opting for low-code systems, and it’s why we think they are the way forward.

Meritec look at how mental health of employees has been affected by the lockdowns of 2020 & 2021. The lockdowns of 2020 and 2021 affected almost everyone in the UK, and the impacts of those lockdowns are still being seen today.

Most organisations recognise the benefits of having good systems in place for serving customers. A better customer experience means happier customers and fewer complaints. However, one of the often-overlooked benefits of having good systems is their impact on staff morale.