Digital Transformation for the Public Sector
Meritec’s ability to combine its own low code digital platform with a range of specific software modules is what enables it to truly offer digital transformation to public sector organisations who want to seamlessly channel shift their customers in order to improve workflows, enhance the customer experience and dramatically reduce costs.
Public Sector focus
Carefully considered functionality
This desire to improve workflows, operational efficiencies and customer experience is not unique to local authorities and housing associations, in fact many areas of the public and private sector are looking into similar ways to achieve these objectives. In addition, by achieving all of these elements organisations are naturally dramatically reducing operational costs, which for public sector organisations can be significant.
Although the existing software modules have been developed for very specific functions within local authorities and housing associations, they were all developed from scratch in-house. What this shows is that the underlying process Meritec would undertake to develop a specific solution, which delivers streamlined business processes and efficiency, is easily transferable to different organisations, with different processes and workflows.
Our approach, when developing any new functionality or software module, is to focus on the process flow and speed to make it as efficient as possible – eradicating clunky steps, meeting volume demands, eradicating failures, automating wherever possible, enhancing cross function communication and information sharing and driving unnecessary costs out of the process. This is relevant to any public or private sector organisation.
There are certain elements of Meritec’s existing solution portfolio which lend themselves very well to delivering wider public sector benefits and savings – such as CXM:360, Digital Portals, Self-service Web-forms, Room/Resource Booking and the Information Governance module. However, other more specific task/departmental requirements can be built from “the ground up” easily, due to the low code nature of the platform and the ease with which it can integrate with third-party systems.
Our range of digital learning courses on subjects such as fraud awareness, mental health and digital (cyber) wellbeing are perfectly suited to a wide range of both public and private sector organisations.
Keep doing what you are doing! Great team, great approach - approachable, professional and technically capable. Nothing is too much trouble. Looking forward to what we can achieve with the new platform as we progress into phase two.
Digital Transformation Manager,
The Meritec Digital Platform provides a range of reporting and data mining methods for analysing the data within the system for insight and knowledge. The system can integrate with other management information sources based on unique referencing/common key e.g. address and name.
The Council has been able to terminate one or more cost streams by migrating to a more modern and cost-effective solution that enables true digital working and provides the facility to extend the digital experience as far and wide as the Council chooses.
Business Manager - Customer Services
Newark & Sherwood District Council
Meritec have been great to work with and we have found they deliver a professional service with consistent high-quality standards and they embrace the guidance we present them with to maintain our work continuity. The staff are very friendly, knowledgeable and have felt like part of our team rather than a distant relationship. I wouldn’t hesitate to recommend Meritec to any other council looking for temporary or flexible support in Benefits.
Senior Customer Services Officer (People)
Rydale District Council
We have worked with Meritec for a number of years and have found their flexible approach to be both convenient and efficient. Meritec have always managed to provide us with the support we’ve needed and have enabled us to get through times of crisis regarding workloads and resources. Being able to arrange short contracts when necessary has allowed an extra level of flexibility. Their experienced and knowledgeable people have always performed to our desired standards and very often exceed expectations.
Operations Manager: Revenues & Benefits - Collection & Support
Rochdale Borough Council
We found that we had fallen behind with our work, and even though we were clearing the volume coming in, we were making no headway with the outstanding volume. Having worked successfully with Meritec before, coupled with a competitive rate against the usual agency route, I was confident they would be able to provide high quality staff to help us. Not only were our objectives met but some added value advice provided by Meritec has assisted our usual practices moving forwards. Overall, I am extremely satisfied and would always look to Meritec for support rather than take the agency option.
Head of Revenues, Benefits & Customer Services
Unity Partnership, Oldham
Following a redesign of our Benefits, Council Tax and Customer Services teams into a Single Front Office environment, we approached Meritec to provide us with an introduction to Housing Benefit. We found them to be flexible, professional and responsive to our requests, the course was very thorough, the materials provided were excellent and the training was very well received by the delegates. Following on from the success of that course we booked Meritec for a Persons From Abroad Training Course and have booked a further introduction to Housing Benefit and Council Tax support course. I would recommend Meritec Training courses to other Local Authorities.
Head of Human Resources and Organisational Development
Every £1 lost to fraud cannot be spent on front line services – more that can be done to fight fraud locally will help councils to respond in times of reduced funding. Focus on Fraud Awareness provides managers and staff with essential information on fraud risks and makes it clear that we all have a responsibility to help prevent and detect fraud, bribery, and corruption. The Digital Learning training course will be a key part of how the Lincolnshire authorities fight fraud.
Head of Internal Audit & Risk Management
Lincolnshire County Council
Working very closely with Meritec helped us to implement an effective digital workflow to streamline and simplify our Waste Management processes. Introducing ESB has saved us significant time and effort, and we now have a platform to continue to build and improve our services going forward.
Business Manager: Waste, Litter and Recycling,
Newark and Sherwood District Council
Meritec’s FOI module provides a user friendly platform for managing requests for information including those made under GDPPR/Data Protection legislation as well as the Freedom of Information Act and Environmental Information Regulations. The support offered by Meritec during the development and implementation stage allowed us to go live well within our original deadline, and the ongoing support since that time has been excellent.
Information Governance Officer
Newark & Sherwood Council
Our latest insights
Having the right balance of skills within your organisation is key, but what happens when you have a skills shortage? How do you cover absences or manage increases in demand? How can you increase your capacity quickly and effectively to manage heavier workloads? Peaks and troughs in demand aren’t unusual, and the key to managing them is proactive planning. But when should you focus on training and upskilling your existing teams, and when should you outsource?
Explore the benefits to any organisation by providing all employees and stakeholders with Fraud Awareness training.
In the early days of the software development, everything had to be coded from scratch. Making changes to an application wasn’t a two-minute job, and functionality was limited, to say the least. These days, low-code systems enable anyone to create workflows, online forms and automations, even if they have limited or no coding skills. It’s one of the reasons so many businesses and organisations are opting for low-code systems, and it’s why we think they are the way forward.
Ready to start your digital transformation?
Get in touch to see our software solutions in action and find out why Meritec are the trusted partner for public sector organisations across the UK.