Digital Transformation for the Public Sector
Meritec’s ability to combine its own low code digital platform with a range of specific software modules is what enables it to truly offer digital transformation to public sector organisations who want to seamlessly channel shift their customers in order to improve workflows, enhance the customer experience and dramatically reduce costs.
Public Sector focus
Carefully considered functionality
This desire to improve workflows, operational efficiencies and customer experience is not unique to local authorities and housing associations, in fact many areas of the public and private sector are looking into similar ways to achieve these objectives. In addition, by achieving all of these elements organisations are naturally dramatically reducing operational costs, which for public sector organisations can be significant.
Transferable skills
Although the existing software modules have been developed for very specific functions within local authorities and housing associations, they were all developed from scratch in-house. What this shows is that the underlying process Meritec would undertake to develop a specific solution, which delivers streamlined business processes and efficiency, is easily transferable to different organisations, with different processes and workflows.
Process efficiency
Our approach, when developing any new functionality or software module, is to focus on the process flow and speed to make it as efficient as possible – eradicating clunky steps, meeting volume demands, eradicating failures, automating wherever possible, enhancing cross function communication and information sharing and driving unnecessary costs out of the process. This is relevant to any public or private sector organisation.
Existing solutions
There are certain elements of Meritec’s existing solution portfolio which lend themselves very well to delivering wider public sector benefits and savings – such as CXM:360, Digital Portals, Self-service Web-forms, Room/Resource Booking and the Information Governance module. However, other more specific task/departmental requirements can be built from “the ground up” easily, due to the low code nature of the platform and the ease with which it can integrate with third-party systems.
Digital Learning
Our range of digital learning courses on subjects such as fraud awareness, mental health and digital (cyber) wellbeing are perfectly suited to a wide range of both public and private sector organisations.
Our customers
Testimonials
Keep doing what you are doing! Great team, great approach - approachable, professional and technically capable. Nothing is too much trouble. Looking forward to what we can achieve with the new platform as we progress into phase two.
Anna Bainbridge
Digital Transformation Manager,
Livin Housing
The Meritec Digital Platform provides a range of reporting and data mining methods for analysing the data within the system for insight and knowledge. The system can integrate with other management information sources based on unique referencing/common key e.g. address and name.
The Council has been able to terminate one or more cost streams by migrating to a more modern and cost-effective solution that enables true digital working and provides the facility to extend the digital experience as far and wide as the Council chooses.
Jill Baker
Business Manager - Customer Services
Newark & Sherwood District Council
Meritec have been great to work with and we have found they deliver a professional service with consistent high-quality standards and they embrace the guidance we present them with to maintain our work continuity. The staff are very friendly, knowledgeable and have felt like part of our team rather than a distant relationship. I wouldn’t hesitate to recommend Meritec to any other council looking for temporary or flexible support in Benefits.
Marcus Lee
Senior Customer Services Officer (People)
Rydale District Council
We have worked with Meritec for a number of years and have found their flexible approach to be both convenient and efficient. Meritec have always managed to provide us with the support we’ve needed and have enabled us to get through times of crisis regarding workloads and resources. Being able to arrange short contracts when necessary has allowed an extra level of flexibility. Their experienced and knowledgeable people have always performed to our desired standards and very often exceed expectations.
Peter Moss
Operations Manager: Revenues & Benefits - Collection & Support
Rochdale Borough Council
We found that we had fallen behind with our work, and even though we were clearing the volume coming in, we were making no headway with the outstanding volume. Having worked successfully with Meritec before, coupled with a competitive rate against the usual agency route, I was confident they would be able to provide high quality staff to help us. Not only were our objectives met but some added value advice provided by Meritec has assisted our usual practices moving forwards. Overall, I am extremely satisfied and would always look to Meritec for support rather than take the agency option.
Pam Siddall
Head of Revenues, Benefits & Customer Services
Unity Partnership, Oldham
Following a redesign of our Benefits, Council Tax and Customer Services teams into a Single Front Office environment, we approached Meritec to provide us with an introduction to Housing Benefit. We found them to be flexible, professional and responsive to our requests, the course was very thorough, the materials provided were excellent and the training was very well received by the delegates. Following on from the success of that course we booked Meritec for a Persons From Abroad Training Course and have booked a further introduction to Housing Benefit and Council Tax support course. I would recommend Meritec Training courses to other Local Authorities.
Camilla Schofield
Head of Human Resources and Organisational Development
Chorley Council
Every £1 lost to fraud cannot be spent on front line services – more that can be done to fight fraud locally will help councils to respond in times of reduced funding. Focus on Fraud Awareness provides managers and staff with essential information on fraud risks and makes it clear that we all have a responsibility to help prevent and detect fraud, bribery, and corruption. The Digital Learning training course will be a key part of how the Lincolnshire authorities fight fraud.
Lucy Pledge
Head of Internal Audit & Risk Management
Lincolnshire County Council
Working very closely with Meritec helped us to implement an effective digital workflow to streamline and simplify our Waste Management processes. Introducing ESB has saved us significant time and effort, and we now have a platform to continue to build and improve our services going forward.
Andy Kirk
Business Manager: Waste, Litter and Recycling,
Newark and Sherwood District Council
Meritec’s FOI module provides a user friendly platform for managing requests for information including those made under GDPPR/Data Protection legislation as well as the Freedom of Information Act and Environmental Information Regulations. The support offered by Meritec during the development and implementation stage allowed us to go live well within our original deadline, and the ongoing support since that time has been excellent.
David Clarke
Information Governance Officer
Newark & Sherwood Council
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