Digital Transformation across housing associations
Meritec has grouped a number of its solutions together to meet the requirements of key social housing landlords, utilising its low-code platform as the base system to enable housing associations to grow and evolve their own digital transformation to realise process efficiencies, improved customer service and significant cost savings.
Housing Association focus
CXM360
A full view of your tenants data from a number of disparate systems, all in once place. The solution includes pre-configured “off the shelf” processes or can be customised to your workflow requirements. Integrating seamlessly with your existing back-office systems, our CXM360 processes can be configured by in-house resources with very little training required.
Benefits
• Hugely improved presentation of key business information for internal use
• A single view of tenant and property information
• Greatly reduce the number of disparate systems customer service agents need to access
• UK based fully hosted SaaS solution – nothing to install
• Hugely improved presentation of key information for the tenant
• Ability to amend and develop your own applications and processes
• Pre-built library of existing workflow processes for rapid on-boarding
Features
• Being in control of all the interactions with customers
• Enable true end-to-end Digital
• Greatly enhanced customer/tenant experience
• Simpler automated customer journeys
• Consolidation of disparate technologies and systems improving the overall organisational value
• Skills and capabilities to be self-sufficient and make changes as required
• Simple low-code application / process development
Testimonials
Keep doing what you are doing! Great team, great approach - approachable, professional and technically capable. Nothing is too much trouble. Looking forward to what we can achieve with the new platform as we progress into phase two.
Anna Bainbridge
Digital Transformation Manager,
Livin Housing
We recognised the importance of partnering with a supplier such as Meritec, who shares our customer centric values and uses technology to push boundaries, creating digital experiences not typical of a housing provider.
Roslyn Littledyke
Head of CX & Service Improvement
Livin Housing
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Ready to start your digital transformation?
Get in touch to see our software solutions in action and find out why Meritec are the trusted partner for Housing Associations across the UK.