Freedom of Information (FOI) Response Management

Fully UK hosted Freedom of Information (FOI) response management solution. Take the pain out responding to FOI requests and even post previous responses to your website to reduce the

FEATURES

  • Automatic calculation of working days built into the product to save time
  • Number of working days on hold is also auto-calculated for when clarification is required from the requestor
  • Departments can use the module to respond to requests, extra reminder emails/prompts ensure no requests are forgotten
  • Custom interface keeps track of each request and which department needs to respond, providing an instant overview of request progress
  • Documents are retained, sorted and managed within the system
  • Fully GDPR compliant, documents and requests are automatically deleted from the system at the appropriate time
  • Optional online self-service form future-proofs the system
  • Reporting included
  • If used in tandem with an Umbraco hosted website, the FOI requests can automatically be displayed and searched on your website with no extra work required (extra setup costs apply)

BENEFITS

  • Take the strain out of responding to FOI requests
  • Automated system that dramatically reduces human intervention
  • Full management of the end to end process
  • Developed with and for UK Local Authorities
  • Delivered as Software as a Service (SaaS) – fully hosted in UK data centres
  • Cost effective, improves productivity, raises service levels, reduces workload

Case Studies

Please read some more case studies to see how Meritec Solutions could streamline, enhance and simplify your service delivery.

Broxtowe Borough Council

Broxtowe Borough Council

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Bassetlaw District Council

Bassetlaw District Council

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South Lakeland District Council

South Lakeland District Council

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Newark & Sherwood District Council

Newark & Sherwood District Council

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