End-to-End Digital Fulfilment

Our unique solution allows customers to make access to your organisations services by whatever channel they prefer – any time, any place, anywhere. We refer to this as omni-channel as the interface is the same regardless of the access method used.

A Digital platform that can be deployed as a customer services contact platform and to enable all digital services across an authority. A transactional web portal and CMS facility give access to end-to-end workflow providing customer self-service, digital by default, mobile working and case management.

Features

  • Enterprise wide digital platform
  • Transactional Web Portal and intranet for customer self-service
  • Rule based engine for flowing work
  • Customer contact digital platform
  • Mobile working
  • Built in document management system
  • Integration hub - integrate with a wide range of existing systems
  • Custom dashboards, reporting and query facilities provide key information at-a-glance
  • Low-code, self-configuration platform

Benefits

  • Facilitates customer self-service
  • Enables end-to-end fulfilment
  • Joins up systems across organisation
  • Provides mobile working
  • Reduces face to face and telephone contact time
  • Better information flows enables efficiency and effectiveness
  • Intelligent processes provide conditional interrogation and adaptive process flows
  • Information is populated automatically where already held
  • Information gathered from self-service processes is automatically work-flowed to your requirements
  • True single view of the customer
  • GDPR compliant contact handling is inherent within the system

Digital Marketplace

Meritec are delighted to have been offering our services on the G-Cloud framework since G-Cloud 4.  To view our Digital Platform listing on the latest G-Cloud 12 framework please click here: Digital Marketplace: Meritec Digital Platform

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