Truly “Digital By Default"

Meritec’s ESB Process Module service enables digital end-to-end fulfilment of customer needs. There is a wide range of modules, powered by ESBAgile technology, that automates diverse service processes across a local authority, including Environmental Health, Public Protection, Waste Management, Corporate Services, Revenues and Benefits, Streetscene and Highways Management.


  • Modern process module that meets requirements
    in specific service areas
  • Rapid deployment using powerful rules based
  • Fully automated end-to-end process
  • Support latest generation of mobile devices
  • Integration hub makes it easy to share and access
  • Full integration with Active Directory for
    authentication and authorisation
  • Integrates with preferred document management
    system or use built-in facility
  • Support for main mapping providers for spatial
  • Wide range of available modules
  • Enables growth by simple steps


  • Reduces costs through easy maintenance and
  • Increases efficiency by focusing on real needs
  • Improves usability with easy access and intuitive
  • Readily integrates with related systems using
    built-in Integration Hub
  • Provides mobile working
  • Better information flows enables efficiency and
  • Intelligent processes provide conditional
    interrogation and adaptive process flows
  • Information is populated automatically where
    already held
  • Information gathered from self-service processes
    is passed back automatically
  • Secure Data Protection

Case Studies

Please read some more case studies to see how Meritec Solutions could streamline, enhance and simplify your service delivery.

Broxtowe Borough Council

Broxtowe Borough Council

Bassetlaw District Council

Bassetlaw District Council

South Lakeland District Council

South Lakeland District Council

Newark & Sherwood District Council

Newark & Sherwood District Council