Digital Customer Experience Management

Highly functional CRM application developed specifically for the public sector featuring Customer contact digital platform; Customer Self Service/Digital by Default; Citizen Account; Mobile Working; Case Management; Workflow; Document Management; Flexible reporting; Full integration with back-office systems; Seamless scalability; Highest levels of security.

Features

  • Fully functional CRM
  • Digital Customer Contact Platform delivers Digital by Default
  • Rules based engine for Workflow
  • Self-service & Citizen Account
  • Mobile Working integration
  • Built in document management system
  • Integration hub makes joining up systems easy
  • Custom dashboards, reporting and query facilities provide key information at-a-glance
  • Full integration with Active Directory for authentication and authorisation

Benefits

  • Typically reduces operational costs substantially
  • Enables end-to-end visibility of customer demands
  • Reduces time needed to record customer data
  • Huge Annual savings on administration of the work
  • Software licence costs reduced dramatically
  • Modern, sustainable, flexible IT systems
  • Real time accurate data facilitating better decisions
  • Significant savings in time to process transactions
  • A system capable of constant growth and change
  • Joined up systems through effective integration

Digital Marketplace

Meritec are delighted to have been offering our services on the G-Cloud framework since G-Cloud 4.  To view our CXM listing on the latest G-Cloud 12 framework please click here: Digital Marketplace: Meritec CXM

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