Carefully considered content
Meritec’s digital learning / awareness solutions have been developed working closely with teachers and key stakeholders in education, overseen by a team who previously sat within a large local authority who had control over Education. Our approach when developing any new content is to work with leading subject matter experts to ensure that our content and messaging are not only relevant and upto date, but also engaging and informative. Where a broader subject matter has been adapted for the Education market, we often create "spotlight chapters" which hone in on key messages and take-aways that bare specific to the Education sector.
Our 20-minute ‘Focus On…Mental Wellbeing’ course enables staff to recognise that it’s ok to share their vulnerabilities, understand how they can improve their own mental fitness, and sustain their stamina, resilience and energy during challenging circumstances and over long periods.
Our ‘Focus On…Fraud Awareness’ solution provides employees with a broad understanding of how fraud, in all its guises, can negatively impact an organisation’s operational performance, finances and reputation. In 45 minutes, employees will learn the risks of fraud, how to spot a fraudster, how to mitigate fraud and what to do if they suspect fraud.
Our ‘Focus On… Cyber Wellbeing’ e-awareness product gives employees a broad understanding of the threats of cyber attacks and how they apply to the organisation, why they are important to protect against, and the steps required to ensure all staff follow protocol to best protect the business.
Our latest insights
Meritec's Customer Experience Management software (CXM360) is a modern CRM for the digital age that allows Councils and Social Housing Associations to vastly improve the customer experience. Allowing data, contacts and requests for service to feed into the platform via multiple digital and non-digital channels whilst integrating with any number of back-office systems to allow advisors instant access to the data they need, when they need it without having to access multiple systems.
In this article Meritec look at the potential impacts that poor or sub-standard customer service can have on a brands reputation and the moral of it's employees.
Most, if not all organisations are realising that customer experience is a key differentiator and that by adopting digital transformation strategies that put the customer at the heart of everything the organisation does, results in higher satisfaction rates for both customers and employees.
Learn more about our Digital Learning courses
Get in touch to see our digital learning courses in action and find out why Meritec are the trusted partner for educational organisations across the UK.