Digital Social Landlords Solutions

Improve customer service, realise process efficiencies and generate significant cost savings.

Find out how Meritec’s transformational low code platform could streamline your organisation.

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Customer Service and Portals

Meritec’s low code platform includes a range of product modules:

  • CXM 360
  • Digital Portals
  • Mobile Working

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Meritec is a long established and well-respected supplier of technology solutions across local authorities and the social housing sector.

  • Wide range of cutting-edge technology solutions based upon its own low code platform
  • Plug & play existing social housing software modules to suit your organisation
  • Build your own streamlined digital workflows for any process.

The wide-ranging benefits of a low code platform

  • Dramatically speed up new workflow development processes
  • Instantly change and update existing workflow processes
  • Reduce reliance on 3rd party developers and maintain control
  • Simple user interface – no technical knowledge required
  • Automate workflow processes – save time and money
  • Future proof system which can grow and evolve with your organisation

If you would like us to talk you through exactly what low code is and how it could help your organisation then please request a call back.

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Plug & Play ready to go software modules which can be implemented quickly and developed effortlessly.

  • CXM360 – a highly functional Customer Experience Management system that can integrate with your back-office Social Housing management system and features a customer contact digital platform, 360-degree view of tenants and properties, tenant/customer self-service forms, mobile working, case management, workflow, document storage, flexible reporting, seamless scalability and the highest levels of security.
  • Digital Portals – a module which provides self-service capability for web e-forms and can be seamlessly merged with existing websites and integrated to a wide range of 3rd party solutions (e.g. payment and repair systems). My Account functionality can be configured for a number of use cases including a Tenant Portal - which provides direct access to all the information the tenant requires to engage digitally with their social landlord.
  • Mobile Working – Our mobile apps fully support mobile working and allow workers to receive, progress, update and close assigned jobs in real-time on-the-go!
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“We recognised the importance of partnering with a supplier such as Meritec, who shares our customer centric values and uses technology to push boundaries, creating digital experiences not typical of a housing provider.”

Roslyn Littledyke, Head of CX & Service at Livin

Here are some of the organisations already using our low code platform to help deliver digital transformation.

Eden District Council
Rushcliffe Borough Council
Bassetlaw District Council

“The Council has been able to terminate one or more cost streams by migrating to a more modern and cost-effective solution that enables true digital working and provides the facility to extend the digital experience as far and wide as the Council chooses”

Jill Baker, Business Manager – Customer Services at Newark & Sherwood District Council

Contact us to arrange a no-obligation discovery call to find out whether we can help you with your digital transformation goals.

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