Meritec Training

Revenues and Benefits Training

Meritec have been providing an extensive programme of revenues and benefits training for over 10 years, whatever your training or development needs, we ensure they are met and your expectations exceeded.

Our trainers are IRRV qualified and have years of experience, we specialise in providing trainers that fully understand the legislation and its practical application and most importantly have the skills to convey this knowledge to trainees.

Our feedback is excellent with the majority of our customers using our services as part of an ongoing relationship. We carry out training for regional groups as well as individual councils.


The basis of our approach to training is to provide competitively priced, accurate, totally up to date, high quality course materials delivered in an understandable manner by trainers that know the subject well and can relate the legislation to the real working processes that staff understand. Debate and participation are encouraged and learning is supported by case studies and exercises with close support from the trainers.

Please click on  the below tabs for further information on our current courses:-

Housing Benefit

The following courses are part of our standard offering – we are happy to consider developing courses not listed here on an individual request basis:

  • Range of Induction Courses from 2 to 10 days
  • Exempt Accommodation
  • Appeals
  • The Employment and Support Allowance in HB and CTB
  • Assessment of Self Employed claims in HB/CTB
  • Persons from Abroad
  • Effective Dates in HB/CTB
  • Overpayments
  • Students in HB/CTB
  • Occupation and Liability
  • Establishing Liability in HB
  • Manual Calculations
  • Introduction to Subsidy and the Performance Framework
  • Rent Allowance and LHA
  • Decision Making and Appeals
  • Overview of HB/CTB for non-benefits specialists

Our Trainers

Our in house training team are all IRRV qualified and have real world experience of delivering quality training in a pragmatic and easily understandable way.

Our goal is to ensure your delegates understand the subject matter and derive real benefits and confidence from having been on one of our courses.

  • Richard Stanier,
  • Rosie Buzzacott,
  • Stuart Minors,
  • Malcolm Gardner,

CV’s are available for each trainer on request.

Our Clients

Meritec have provided training to over 100 Local Authority clients over the years.

The following is a list of some of our most recent clients:

  • Rochdale
  • South Gloucestershire
  • Chorley
  • Craven
  • Burnley
  • Bristol

Fees and T&Cs

Meritec courses are charged at £475 per day+vat, with discounts available to anyone purchasing courses as part of an annual training programme (ten days or more).

Our courses are based on the assumption that the Council will provide:

  • A suitable training room
  • Media equipment – (PowerPoint) projector, screen and flip chart
  • Appropriate refreshments for students during the day
  • A delegate list prior to training

Unless otherwise requested, courses start at 9.30am and end at approximately 4.30pm – throughout day breaks for refreshments and lunchtime. The fee includes the course programme and delegate documentation as outlined in the course details.

Cancellations are chargeable at the full course fee if less than a week notice. Where notice exceeds a week then only expenses incurred (ie hotel costs) will be charged.

“”Following a redesign of our Benefits, Council Tax and Customer Services teams into a Single Front Office environment we approached Meritec to provide us with an introduction to Housing Benefit and Council Tax Reduction for a group of Customer Services new starters.
We found them to be flexible, professional and responsive to our requests, the course was very thorough, the materials provided were excellent and the training was very well received by the delegates.
Following on from the success of that course we booked Meritec for a Persons From Abroad Training Course and have booked a further introduction to Housing Benefit and Council Tax support course. I would recommend Meritec Training courses to other Local Authorities.”Camilla Schofield (Chorley)

Head of Human Resources and Organisational Development

“As local authorities across the country face more and more cuts in services and funding, it gets harder to source quality training for a good price. However, Meritec offered us excellent value for money whilst ensuring they catered and tailored the training to meet our needs. This was carried out in a professional and reliable manner, ensuring all staff completed the training with excellent knowledge and high standard handouts.”Ben Temple (South Gloucestershire)

Customer Services Training Manager

“It is fair to say that the Lancashire Benefit Managers Consortium have been very impressed with Meritec training thus far. We entered into our third contract to provide training to the Lancashire Authorities on Housing and Council Tax Benefit last September. The programme of courses has been delivered to a high standard with quality notes accompanying each course. We have been happy with the speed of response to questions and their willingness to be flexible in providing what the consortium are looking for. Meritec come across as both professional and able to adapt willingly to meet our requirements for training.“

Jeni Barnes (Lancashire Benefit Managers Group)

Meritec Limited, Meritec House, Acorn Business Park, Skipton, North Yorkshire, BD232UE.(Registered Company No. 03224622)
Tel: 08453451155 ; Email: Fax: 01756797633