As pressures on Revenues and Benefits Services continue due to increased budget challenges, technical reforms to Council Tax and Business Rates, plus channel shift agendas and uncertainty regarding the implementation of Universal Credit and wider Welfare Reform, service managers are faced with many difficult choices around resourcing; Meritec Flex offers you a high quality, sustainable yet flexible Revenues and Benefits processing service, which will allow you to optimise future staffing levels to ensure service demands are consistently met, Revenues collection optimized and Customer’s Benefits are paid correctly and in a timely manner – allowing you the time and space needed to make strategic decisions on staffing whilst awaiting a clear transition plan to be outlined by the Government.
We provide a large pool of highly skilled Revenues and Benefits staff who can deliver results on a variety of software systems.
A virtual extension of your own teams that will help deliver improved performance Available to meet your short to longer term service demands.
Available to deliver general processing support or targeted tasks such as: Quality Assurance work, Mentoring, Training, Appeals Service, Improvement Support.
Meritec Flex continues to provide a high quality and cost effective Benefits processing solution for us, during what has been a turbulent few years in the benefits world, they have continued to be flexible and have adapted immediately to our changing priorities. I have no hesitation in recommending Meritec Flex to other Local Authorities.Dawn Cove
Delivering a diverse service that requires staff with a wide range of skills provides a number of recruitment challenges. Working with Meritec over the years has enabled me to recruit the right staff and the right time with the added advantage of flexible contracts and additional management support when needed