End-to-End Digital Fulfilment

A Digital platform that can be deployed as a customer services contact platform and to enable all digital services across an
authority. A transactional web portal and CMS facility give access to end-to-end workflow providing customer self-service, digital by default, mobile working and case management.

Features

  • Enterprise wide digital platform
  • Transactional Web Portal and intranet for customer
    self-service
  • Highly functional CMS
  • Rule based engine for flowing work
  • Customer contact digital platform
  • Mobile Working
  • Built in document management system
  • Integration hub makes joining up systems easy
  • Custom dashboards, reporting and query facilities
    provide key information at-a-glance
  • Full integration with Active Directory for
    authentication and authorisation

Benefits

  • Facilitates customer self-service
  • Enables end-to-end fulfilment
  • Joins up systems across organisation
  • Provides mobile working
  • Reduces face to face and telephone contact time
  • Better information flows enables efficiency and
    effectiveness
  • Intelligent processes provide conditional
    interrogation and adaptive process flows
  • Information is populated automatically where
    already held
  • Information gathered from self-service processes
    is passed back automatically
  • Any service is tracked and updated to the account
    holder

Would you like to find out more about Digital Services

Give us a call on 01756 699204 to find out more and download the brochure below.

Case Studies

Please read some more case studies to see how Meritec Solutions could streamline, enhance and simplify your service delivery.

Broxtowe Borough Council

Broxtowe Borough Council

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Bassetlaw District Council

Bassetlaw District Council

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South Lakeland District Council

South Lakeland District Council

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Newark & Sherwood District Council

Newark & Sherwood District Council

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