Truly “Digital By Default"

Meritec’s ESB Process Module service enables digital end-to-end fulfilment of customer needs. There is a wide range of modules, powered by ESBAgile technology, that automates diverse service processes across a local authority, including Environmental Health, Public Protection, Waste Management, Corporate Services, Revenues and Benefits, Streetscene and Highways Management.

Features

  • Modern process module that meets requirements
    in specific service areas
  • Rapid deployment using powerful rules based
    engine
  • Fully automated end-to-end process
  • Support latest generation of mobile devices
  • Integration hub makes it easy to share and access
    data
  • Full integration with Active Directory for
    authentication and authorisation
  • Integrates with preferred document management
    system or use built-in facility
  • Support for main mapping providers for spatial
    referencing
  • Wide range of available modules
  • Enables growth by simple steps

Benefits

  • Reduces costs through easy maintenance and
    support
  • Increases efficiency by focusing on real needs
  • Improves usability with easy access and intuitive
    feel
  • Readily integrates with related systems using
    built-in Integration Hub
  • Provides mobile working
  • Better information flows enables efficiency and
    effectiveness
  • Intelligent processes provide conditional
    interrogation and adaptive process flows
  • Information is populated automatically where
    already held
  • Information gathered from self-service processes
    is passed back automatically
  • Secure Data Protection

Case Studies

Please read some more case studies to see how Meritec Solutions could streamline, enhance and simplify your service delivery.

Broxtowe Borough Council

Broxtowe Borough Council

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Bassetlaw District Council

Bassetlaw District Council

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South Lakeland District Council

South Lakeland District Council

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Newark & Sherwood District Council

Newark & Sherwood District Council

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