Digital Customer Experience Management

Highly functional CRM application developed specifically for the public sector featuring Customer contact digital platform;
Transactional Web Portal; Customer Self Service/Digital by Default; Citizen Account; Mobile Working; Case Management; Workflow; Document Management; Flexible reporting; Full integration with back-office systems; Seamless scalability; Highest levels of security.

Features

  • Fully functional CRM
  • Digital Customer Contact Platform delivers Digital
    by Default
  • Transactional Web Portal and CMS
  • Rules based engine for Workflow
  • Self-service & Citizen Account
  • Mobile Working is a speciality
  • Built in document management system
  • Integration hub makes joining up systems easy
  • Custom dashboards, reporting and query facilities
    provide key information at-a-glance
  • Full integration with Active Directory for
    authentication and authorisation

Benefit

  • Typically reduces operational costs substantially
  • Enables end-to-end visibility of customer
    demands
  • Reduces time needed to record customer data
  • Huge Annual savings on administration of the
    work
  • Software licence costs reduced dramatically
  • Modern, sustainable, flexible IT systems
  • Real time accurate data facilitating better
    decisions
  • Significant savings in time to process transactions
  • A system capable of constant growth and change
  • Joined up systems through effective integration

Would you like to find out more about CRM

Give us a call on 01756 699204 to find out more and download the brochure below.

Case Studies

Please read some more case studies to see how Meritec Solutions could streamline, enhance and simplify your service delivery.

Broxtowe Borough Council

Broxtowe Borough Council

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Bassetlaw District Council

Bassetlaw District Council

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South Lakeland District Council

South Lakeland District Council

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Newark & Sherwood District Council

Newark & Sherwood District Council

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