Benefit Claim Online

Meritec’s BCOL system provides an intelligent, intuitive and on-line/ real-time, self-service facility for claimants to create and
submit a housing benefit and/or council tax reduction claim to a user Council.

It was developed in conjunction with local authorities, since corporate and service managers wanted a solution that enables their customers to access services by whatever channel they prefer and, most importantly, to self-serve and to fulfil their needs in an end-to-end way.

Features

  • Provides facility for customer to input data
    (relevant to the claim) online
  • Attractive, easy to use screens that render readily
    for any device
  • If used in conjunction with our digital services
    system it will identify/ authenticate the customer/
    claimant, where appropriate (though claimant may
    choose to be anonymous)
  • Highly interactive and intuitive experience for the
    claimant
  • Intelligently learns from information input and
    aligns further questions accordingly
  • Ample pop-up information and explanations
    supplied
  • Collects and collates data input by the claimant
  • Passes data to back office systems for further
    processing (relevant APIs required)
  • Optionally integrates in real time with RBV system
    (relevant licence required) to return request to
    claimant for and enable on line submission of
    appropriate evidence.

Benefits

  • Allow claimants to complete and submit their claims anywhere from any device 24/7/365
  • Fully automated experience for the claimant
  • Reduce time, money and effort spent on paper submissions
  • Improved customer experience - reduce the amount of work a claimant must do to submit a claim
  • Process automation - flow the claim where you need it to go
  • Real-time integration with risk-based verification providers
  • Save functionality: partially complete the claim and return to it later
  • Efficiencies through process automation
  • Free up key staff to perform activities higher up the value chain
  • DMS & workflow integration

Would you like to find out more about BCOL

Give us a call on 01756 699204 to find out more and download the brochure below.

Case Studies

Please read some more case studies to see how Meritec Solutions could streamline, enhance and simplify your service delivery.

Broxtowe Borough Council

Broxtowe Borough Council

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Bassetlaw District Council

Bassetlaw District Council

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South Lakeland District Council

South Lakeland District Council

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Eden District Council

Eden District Council

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